Shipping Operations Specialist

2 weeks ago


Felixstowe, Suffolk, United Kingdom W.E.C. Lines Full time
Job Description: We are seeking a skilled Shipping Operations Specialist to join our team at W.E.C. Lines in Felixstowe.

Key Responsibilities:
  • Manage customer bookings, enquiries, collections and deliveries via phone and email.
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and retention.
  • Provide exceptional customer service by responding to queries and complaints in a professional manner.
  • Process customer shipping instructions and issue draft bills of lading.
  • Verify collection dates and accuracy of bookings.


Requirements:
  • Proven experience in shipping operations or a related field.
  • Good understanding of shipping procedures.
  • Deep sea and/or short sea shipping knowledge.
  • Working knowledge of shipping systems.
  • Professional phone and email etiquette.
  • Attention to detail and data input accuracy.
  • Microsoft Word and Excel proficiency.


About Our Benefits:
We offer a competitive salary of £28,000 - £38,000 per annum, depending on experience, as well as a range of benefits including pension, private medical and life assurance.

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