Shipping Operations Specialist
2 weeks ago
Key Responsibilities:
- Manage customer bookings, enquiries, collections and deliveries via phone and email.
- Develop and maintain strong relationships with customers to ensure high levels of satisfaction and retention.
- Provide exceptional customer service by responding to queries and complaints in a professional manner.
- Process customer shipping instructions and issue draft bills of lading.
- Verify collection dates and accuracy of bookings.
Requirements:
- Proven experience in shipping operations or a related field.
- Good understanding of shipping procedures.
- Deep sea and/or short sea shipping knowledge.
- Working knowledge of shipping systems.
- Professional phone and email etiquette.
- Attention to detail and data input accuracy.
- Microsoft Word and Excel proficiency.
About Our Benefits:
We offer a competitive salary of £28,000 - £38,000 per annum, depending on experience, as well as a range of benefits including pension, private medical and life assurance.
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