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Senior Operations Manager
2 months ago
About the Role
This is a senior managerial position with responsibility for delivering and developing the customer contract and ensuring that strategies and business plans are in place to achieve targets and drive business performance and growth. This is a customer-facing role, so you must be approachable and interested in building strong relationships.
Key Responsibilities
- Ensuring all day-to-day operational requirements consistently meet the customers' expectations
- Exceeding customer key performance measures, holding regular customer reviews, and managing and developing client relationships
- Responsible for managing and developing the existing management teams and employee relations
- Developing and implementing new initiatives and projects with the customer
- Promote a culture of innovation and continuous improvement to deliver best-in-class operations
- Preparing customer annual budgets and working within those financial boundaries while delivering improved financial performance
- Assume responsibility for managing Health & Safety, Personnel issues, and Facilities across all sites
Requirements
- Ideally educated to degree level and with a proven track record within the 3rd Party warehousing and logistics sector, you will possess above-average enthusiasm and commitment
- A demonstrable track record in managing high-volume, service-driven warehouse operations for FMCG customers
- Track record of working closely with customers and able to illustrate examples of how they have improved the relationships
- Excellent communication skills, ability to converse at all levels, shop floor, senior management, and customer
- Should be a successful leader of teams, have positive personal qualities and attributes
- Must possess enthusiasm, drive, and commitment, a creative thinker, and the ability to work outside the box at times, required
- Experience of Open and Closed book contracts, good numerical and commercial skills are essential
About Us
Culina Group is a leading provider of food and drink logistics solutions. We are committed to delivering exceptional customer service and building strong relationships with our clients. As a Senior Operations Manager, you will play a key role in driving business performance and growth, while promoting a culture of innovation and continuous improvement.
What We Offer
- Competitive salary and benefits package
- Opportunities for career development and progression
- A dynamic and supportive work environment
- Recognition and reward for outstanding performance