Technical Service Operations Lead

1 week ago


London, Greater London, United Kingdom Your Next Hire Full time £65,000
Job Title: Technical Service Operations Lead

About the Role:

Your Next Hire is seeking an experienced Technical Service Operations Lead to oversee the delivery of SaaS services and ensure they meet or exceed agreed-upon service levels and KPIs.

Key Responsibilities:

  • End-to-End Service Management: Oversee the delivery of specific SaaS services, ensuring they meet or exceed agreed-upon service levels and KPIs.
  • Service Performance & Improvement: Use analytical skills to gain a 360-degree view of the service, identifying performance issues and opportunities for improvement.
  • Service Management Processes: Continuously refine and improve service management processes and procedures to ensure operational efficiency and effectiveness.

Requirements:

  • Proven experience managing and improving service delivery processes in a SaaS or technology environment.
  • Strong customer focus with a commitment to delivering quality service.
  • Excellent analytical skills with the ability to interpret data, understand performance metrics, and make informed decisions.

Salary: £65,000 - £75,000 per annum



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