Agile Service Management Leader

3 weeks ago


Bracknell, Bracknell Forest, United Kingdom ZipRecruiter Full time

About the Job:

As an IT Service Transition Specialist at ZipRecruiter, you will be responsible for designing and implementing tailored service support solutions for defence and security clients.

Key Responsibilities:

  • Designing complex, high-value service solutions and operating models for major IT systems.
  • Managing end-to-end service transitions within Government Ministerial Departments, delivering Agile Catalogued Service Plans.
  • Guiding the development of ITIL V3 and Logistics Supply Support (ILS) processes, ensuring they adhere to industry best practices.
  • Promoting cross-functional process development within a Service Integration and Management (SIAM) framework.

Requirements:

  • Sole British with SC or DV clearance.
  • Bid Management Expertise: Proven experience in preparing PQQs and ITT responses, focusing on compliance, service design, and cost modelling.
  • Service Design Leadership: Strong track record in designing complex, high-value service solutions and operating models for major IT systems.
  • Service Transition Experience: Demonstrated success in managing service transition and ITSM implementations post-bid.
  • Defence Sector Experience: Extensive background as a Service Architect for Defence or Government Departments, designing and implementing tailored support models.
  • ITIL & ILS Proficiency: Proven experience developing and implementing ITIL V3 and Logistics Supply Support (ILS) processes in line with best practices.

What We Offer:

  • Base Salary: Up to £72,000
  • DV Bonus: 10% (must hold DV clearance)
  • Annual Bonus: 10%
  • Car Allowance: £6,000
  • Pension: 10% double matching contributions
  • Health & Wellbeing: Private Medical Cover
  • Annual Leave: 25 days plus Public Holidays
  • Life Assurance: 2x salary life assurance
  • Employee Assistance Programme (EAP): Including Virtual GP services
  • Learning & Development: Elite training programs and opportunities for certification funding

The estimated salary for this role is up to £72,000 depending on experience. For more information, please contact us at ZipRecruiter.



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