IT Infrastructure Expert

4 days ago


Gloucester, Gloucestershire, United Kingdom CV-Library Full time
About the Job:
CV-Library is seeking an experienced IT Infrastructure Expert to support our educational institution's IT infrastructure and ensure the smooth functioning of its systems for both staff and students. This role is perfect for a motivated IT professional who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer service.

As an IT Infrastructure Expert, you will provide first-line and second-line technical support, escalating complex issues to third-party vendors when necessary. You will also assist with the documentation of IT processes, system configurations, and user guides for staff and students. Additionally, you will maintain an asset register and manage inventory of IT equipment.

To be successful in this role, you will need to have proven experience as an IT Technician, ideally in a school or educational environment. You should have knowledge of Windows Server, Active Directory, Office 365, and network troubleshooting (LAN/WAN, DNS, DHCP). Experience supporting end-users in both hardware and software troubleshooting is also essential. The estimated salary for this position is £30,000 per year.

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