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Automotive Aftersales Director

2 months ago

Aberdeen, Aberdeen City, United Kingdom Pybus Recruitment Full time
Job Title: Aftersales General Manager

Pybus Recruitment is seeking an experienced Automotive Aftersales General Manager to lead our client's aftersales department in Leicester. The successful candidate will have a proven track record of driving performance improvements and delivering exceptional customer service.

Key Responsibilities:

  1. Oversee the aftersales department, ensuring high levels of customer satisfaction and service efficiency.
  2. Develop and implement strategies to drive aftersales performance, including parts and service sales.
  3. Manage and mentor a team of skilled technicians and support staff, fostering a culture of continuous improvement.
  4. Monitor and analyse key performance indicators, making data-driven decisions to enhance departmental performance.
  5. Liaise with other departments to ensure seamless operations and customer experiences.

Requirements:

  1. Proven experience in an aftersales managerial role within the automotive industry.
  2. Strong leadership and team management capabilities, with a track record of driving performance improvements.
  3. Proficiency in using automotive management software and systems.
  4. A customer-centric approach, with a commitment to delivering exceptional service.

This is an excellent opportunity for a motivated individual who thrives in a fast-paced environment and is passionate about the automotive sector.