Field Service Engineer II
3 weeks ago
We are seeking a skilled Field Service Engineer II to join our Service department based in the Gatwick region. As a member of our team, you will be responsible for troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites, ensuring first-class customer satisfaction.
Key Responsibilities:
- Meet daily service repair needs and drive customer satisfaction
- Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed.
- Document all inspections, maintenance, and repair work promptly.
- Provide technical support to customers and peers.
- Participate in site surveys, pilot programs, special projects, and meetings.
- Ensure compliance with health, safety, and environmental policies.
About Smiths Detection:
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security, and freedom of movement in today's world. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
Requirements:
- Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience
- Proficiency in reading electrical/mechanical schematics.
- Strong troubleshooting skills and experience in field repair of electrical and electronic systems
- Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software
- Excellent communication, organizational, and interpersonal skills
- Strong customer service orientation and ability to handle stressful situations
- Self-motivated, reliable, and accountable individual
- Willingness to travel at short notice
- Manual handling ability.
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