Senior Commercial Account Manager

3 weeks ago

Callow Hill, United Kingdom World Fuel Services Full time

Job Summary

We are seeking a highly skilled Senior Commercial Account Manager to join our team at World Fuel Services. As a Senior Commercial Account Manager, you will be responsible for managing and developing a Commercial portfolio of our highest volume and profit contributing Key Commercial, Industrial and Agricultural customers.

Key Responsibilities

  • Manage and develop a Commercial portfolio of our highest volume and profit contributing Key Commercial, Industrial and Agricultural customers.
  • Responsible for generation and improvement of customer revenue, volume and gross margin through the application of Company business tools and guidelines, in line with individual and Regional budgets.
  • Organically grow the profitability of customer portfolio through price management, share of wallet and loyalty through additional products and revenue streams.
  • Achieve monthly targets and associated KPI's as set out by the Regional Commercial Manager.
  • Upsell the full range of the WFS Group of Companies products and services to increase revenue, including Energy procurement, Lubricants, tanks and Fuelcards.
  • Conduct face to face meetings with Key customers to strengthen both our relationships and our customer offerings.
  • Provide timely designated reports and information as required by either your Regional Commercial Manager or General Manager.
  • Understand and utilize all company systems and processes - assist in our offices, as support, if necessary.
  • Achieve highest standards in customer excellence and adhere to customer complaints procedures wherever required.
  • Work alongside our various Internal functions to drive customer loyalty through a variety of Price Risk Management proposals and sustainability offerings.
  • Work collaboratively with colleagues throughout the WFL UK Ltd business to achieve a greater overall offering and in turn loyalty with all our customers.
  • Process customer orders, deal with queries, and exhibit the highest standards of customer service at all times.
  • Work collaboratively with both the Regional Commercial Manager and Marketing Department to manage customer churn to a minimum standard through bespoke campaigns and portfolio action plans.
  • Utilize a variety of video conferencing applications available to successfully conduct customer meetings and account reviews in the absence of face-to-face capability.
  • Embrace a health and safety focused culture at all times.
  • Maintain a professional and reputable approach to all internal and External situations.
  • Managing financial risk alongside our various credit functions to ensure customer accounts can trade in line with associated financial terms and limits.
  • Undertake job function actions and processes in a consistent manner with colleagues in similar roles throughout the WFS business in the UK and NA, ensuring Unification across the company.
  • Maximize sales results by evaluating opportunities within Vertical markets across the Agri, Industrial and Farm Group sectors, for both rigid and artic delivery modes.
  • Nurture the development of your colleagues in the Account Executive roles.
  • Receive and integrate recently gained new business in to your account portfolio from the Business Development team, and ensure that each transferred customer is contacted to ensure that all cross-sell and up-sell opportunities are explored with the customer, as well as ensuring that they are aware of their key contacts within the business.

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