Head Host
4 weeks ago
About the Role:
The Host will be the face of our hotel, responsible for creating a culture of recognising and delighting our guests throughout the whole team.
Key Responsibilities:
- Create a welcoming atmosphere for guests, turning every guest into a regular.
- Lead the team of hosts by example, keeping them involved and motivated, and empowered to provide top Hox experiences for our guests.
- Have a firm grip of the CRM bookings system, keeping our data up to date and closely managing the restaurant book across the day and for the weeks ahead.
- Work closely with the Restaurant General Manager and Head Chef to deliver a consistently excellent experience in our spaces.
Requirements:
- A shining personality with a genuine passion for hospitality and guest experience.
- 2+ years' experience in a similar hospitality Host/Front of House/Maître'D management role in a busy, bustling environment.
- Experience using CRM bookings systems and table management.
- Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i's and crossing the t's.
- Able to be part of a team that works hard, supports each other, and has fun along the way.
What We Offer:
- Up to 28 days holiday (inclusive of bank holidays), pension, and life insurance.
- A health cash plan, through which you can easily claim money back on things like dental, physiotherapy, and contact lenses.
- Take care of your physical and mental wellbeing through a support help line, gym discounts, virtual GP surgeries, and more.
- Treat yourself once in a while with lots of retail and hospitality perks through our partners.
- Excellent discounts across the Ennismore family for you and your nearest and dearest.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
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