Head Host

4 weeks ago


London, Greater London, United Kingdom Accor Full time

About the Role:

The Host will be the face of our hotel, responsible for creating a culture of recognising and delighting our guests throughout the whole team.

Key Responsibilities:

  1. Create a welcoming atmosphere for guests, turning every guest into a regular.
  2. Lead the team of hosts by example, keeping them involved and motivated, and empowered to provide top Hox experiences for our guests.
  3. Have a firm grip of the CRM bookings system, keeping our data up to date and closely managing the restaurant book across the day and for the weeks ahead.
  4. Work closely with the Restaurant General Manager and Head Chef to deliver a consistently excellent experience in our spaces.

Requirements:

  • A shining personality with a genuine passion for hospitality and guest experience.
  • 2+ years' experience in a similar hospitality Host/Front of House/Maître'D management role in a busy, bustling environment.
  • Experience using CRM bookings systems and table management.
  • Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i's and crossing the t's.
  • Able to be part of a team that works hard, supports each other, and has fun along the way.

What We Offer:

  • Up to 28 days holiday (inclusive of bank holidays), pension, and life insurance.
  • A health cash plan, through which you can easily claim money back on things like dental, physiotherapy, and contact lenses.
  • Take care of your physical and mental wellbeing through a support help line, gym discounts, virtual GP surgeries, and more.
  • Treat yourself once in a while with lots of retail and hospitality perks through our partners.
  • Excellent discounts across the Ennismore family for you and your nearest and dearest.
  • Lots of opportunity to progress and switch it up as part of a global family of brands.


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