IT Support Apprentice

7 days ago

Great Linford, United Kingdom Baltic Apprenticeships Full time

Baltic Apprenticeships is committed to developing skilled individuals who can make a real difference in their chosen career. As an IT Support Apprentice, you will be a valued member of our team, supporting essential services across our network of schools.

We believe that education transforms lives, and we work hard to create a supportive and innovative environment for both students and staff. Our commitment to excellence is supported by a dedicated team who work to ensure our IT infrastructure keeps up with the demands of our modern educational needs.

As an IT Support Apprentice, you will gain valuable skills and contribute to maintaining a smooth, secure, and efficient technology experience for all. You will be responsible for:

  • IT Helpdesk Management: Maintain our helpdesk by keeping tickets up-to-date, prioritizing tasks, and supporting escalations when needed.
  • Asset Management: Support auditing, replacement, and relocation of IT equipment for efficient asset management.
  • User Support: Assist users with wireless setup, access points, and various web-based and end-user applications.
  • Documentation Creation: Help create, maintain, and distribute documentation for stakeholders, ensuring everyone has the information they need.
  • Hardware Maintenance: Perform regular room checks, and maintain printers, audio-visual solutions, CCTV, and other peripherals.
  • Software & Security: Install, update, and troubleshoot hardware/software; manage passwords, permissions, and anti-virus solutions.
  • System Monitoring & Automation: Support monitoring and alert systems, assisting in action where necessary; use scripting to automate tasks for efficiency.
  • Policy Support: Assist in adherence to school policies around safeguarding, GDPR, and health and safety.

Desired Skills, Qualities, and Experience:

  • Passion for IT: A genuine interest in IT and technology, eager to learn and develop skills across various IT systems.
  • Strong Communication Skills: Able to communicate effectively with users, stakeholders, and team members.
  • Attention to Detail: Careful and meticulous approach to asset management, troubleshooting, and documentation.
  • Qualifications: A Grade 5/C in English and a Grade 4/C in Maths are required.

Benefits:

  • Salary: £12,313 per annum
  • Hours: Monday to Thursday: 8am to 4pm, Friday: 8am to 3:30pm
  • Holidays: 26 days annual leave plus bank holidays
  • Benefits: Access to on-site Medicash and counselling services, On-site gym membership for only £10/month, including access to a pool, Full Christmas shutdown (some leave entitlement required), Cash reward system

Why Choose Baltic Apprenticeships?

We offer mentorship, structured training, and an opportunity to develop technical skills that will serve you throughout your career. With regular support and professional development opportunities, you will gain the confidence and knowledge needed to excel.

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