Assistant Store Manager

4 weeks ago


Colchester, Essex, United Kingdom Big Yellow Self Storage Company Ltd. Full time

About the Role

We are seeking an experienced Assistant Store Manager to join our team at Big Yellow Self Storage Company Ltd. As an Assistant Store Manager, you will play a key role in supporting the Store Manager in all aspects of running the store, including customer service, sales, and operations.

Key Responsibilities

  • Provide exceptional customer service, ensuring that customers have a positive experience when visiting the store
  • Maximise sales opportunities through effective product promotion and upselling
  • Conduct daily health and safety walk arounds and maintain a clean and safe store environment
  • Propose and implement local marketing initiatives to drive sales and customer engagement
  • Support the Store Manager in recruiting and training new staff members
  • Coach and develop sales advisors to achieve sales targets
  • Take a flexible approach to working, including working alone or as part of a team, and being a key holder

Requirements

  • Previous management experience, preferably in a retail or customer-facing environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Excellent problem-solving skills, with the ability to think on your feet and make decisions
  • Ability to work independently and as part of a team, with a flexible approach to working hours
  • Enthusiasm and a willingness to learn and develop new skills

What We Offer

  • Competitive rates of pay, reviewed annually
  • Quarterly bonuses, averaging 10-12% (up to a maximum of 25%)
  • Additional day off for your birthday
  • Holiday entitlement increasing with service
  • Training and support to help you develop a great career with us
  • Great pension and sharesave scheme
  • Social events throughout the year
  • Family-friendly policies, including enhanced maternity, paternity, and adoption packages
  • Free on-site parking
  • Cycle to work scheme and gym discounts
  • Vouchers for life events
  • Day off to volunteer for one of our charity partners

About Us

At Big Yellow Self Storage Company Ltd., we are dedicated to building a diverse, inclusive, and authentic workplace. We welcome applications from people from all walks of life, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background.



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