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Technical Support Engineer

2 months ago

Portsmouth, Portsmouth, United Kingdom Spectrum IT Recruitment Full time £35,000

Job Title: 2nd Line IT Support Technician

Job Type: Full-time

Industry: Information Technology

Company: Spectrum IT Recruitment

Location: Remote

Job Description:

Job Summary:

We are seeking a highly skilled and experienced 2nd Line IT Support Technician to join our team. As a 2nd Line IT Support Technician, you will be responsible for providing technical support to our clients, focusing on more advanced and escalated technical issues.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or remote desktop
  • Manage and resolve technical issues in a timely and efficient manner
  • Collaborate with the service desk team to improve our IT systems and infrastructure
  • Assist with daily tasks and contribute to a positive and efficient work environment
  • Provide excellent customer service and maintain a positive and friendly approach in all interactions

Requirements:

  • Previous experience in an IT support role, especially in a 2nd line capacity
  • Familiarity with Windows Server 2016 and 2022 in a hybrid environment, Office 365 (Intune, SharePoint, and Exchange), and desktop hardware
  • Understanding of networking, including firewall configuration, VLANs, DHCP, and DNS troubleshooting
  • Strong communication and organizational skills, with a passion for helping others and providing great service
  • Enthusiasm for learning and improving your skills, with a proactive approach to staying up-to-date with new technologies

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A supportive and collaborative work environment
  • Access to the latest technology and tools

How to Apply:

Please submit your CV and a cover letter to us, and we will be in touch to discuss your application.