Soft Services Operations Manager

2 days ago


Ilford, Greater London, United Kingdom Adecco Full time

Job Summary:

The Soft Services Manager will play a vital role in ensuring the efficient and effective operation of the Security and Cleaning services. This position requires a strong leader who can maintain high standards, enhance the customer experience, and motivate and support team members.

About the Role:

This is a key position within the company, responsible for overseeing the day-to-day operations of the Soft Services team. The ideal candidate will have previous experience in a similar role or Assistant Manager level, with a strong attention to detail and ability to lead and develop teams.

Key Responsibilities:

  • Oversee the operation of the Security and Cleaning services, ensuring high standards are maintained.
  • Develop and implement strategies to enhance the customer experience.
  • Lead and develop a team of passionate and customer-focused individuals.
  • Build strong relationships with clients, stakeholders, and team members.
  • Drive change and implement process improvements.
  • Ensure compliance with health, safety, and environmental procedures.

Requirements:

  • Previous experience in a similar role or Assistant Manager level.
  • Strong attention to detail and ability to lead and develop teams.
  • Adaptable to change and able to drive change through others.
  • Ability to build strong relationships with clients, stakeholders, and team members.
  • Process-driven with a solution-oriented mindset.
  • Strong knowledge of health, safety, and environmental procedures.

What We Offer:

  • Free parking.
  • 20 days annual leave (increasing to 25 after 5 years).
  • BHSF cash health plan.
  • Discretionary annual bonus.
  • Retail Trust membership.


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