Soft Services Operations Manager
2 days ago
Job Summary:
The Soft Services Manager will play a vital role in ensuring the efficient and effective operation of the Security and Cleaning services. This position requires a strong leader who can maintain high standards, enhance the customer experience, and motivate and support team members.
About the Role:
This is a key position within the company, responsible for overseeing the day-to-day operations of the Soft Services team. The ideal candidate will have previous experience in a similar role or Assistant Manager level, with a strong attention to detail and ability to lead and develop teams.
Key Responsibilities:
- Oversee the operation of the Security and Cleaning services, ensuring high standards are maintained.
- Develop and implement strategies to enhance the customer experience.
- Lead and develop a team of passionate and customer-focused individuals.
- Build strong relationships with clients, stakeholders, and team members.
- Drive change and implement process improvements.
- Ensure compliance with health, safety, and environmental procedures.
Requirements:
- Previous experience in a similar role or Assistant Manager level.
- Strong attention to detail and ability to lead and develop teams.
- Adaptable to change and able to drive change through others.
- Ability to build strong relationships with clients, stakeholders, and team members.
- Process-driven with a solution-oriented mindset.
- Strong knowledge of health, safety, and environmental procedures.
What We Offer:
- Free parking.
- 20 days annual leave (increasing to 25 after 5 years).
- BHSF cash health plan.
- Discretionary annual bonus.
- Retail Trust membership.
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