Operations Team Lead

1 month ago


Slough, Slough, United Kingdom Sprint Recruitment Limited Full time
About Sprint Recruitment Limited

We are seeking an experienced Centre Service Manager to lead our operations team in Slough.

The successful candidate will be responsible for managing the day-to-day activities of the centre, ensuring efficient service delivery and maintaining high standards of customer satisfaction.

Job Summary:
  • Manage and supervise a team of staff members to achieve business objectives.
  • Maintain a safe and healthy work environment, adhering to company policies and procedures.
  • Analyse operational data to identify areas for improvement and implement changes as needed.
Key Responsibilities:People Management
  • Lead, motivate, and develop a team of staff members to achieve business goals.
  • Conduct performance appraisals, provide feedback, and coach employees to improve their skills and abilities.
Operational Efficiency
  • Monitor and analyse key performance indicators (KPIs) to optimise centre operations.
  • Identify opportunities for cost savings and implement process improvements.
Customer Focus
  • Ensure exceptional customer service by responding promptly to customer inquiries and resolving issues efficiently.
  • Develop and maintain strong relationships with customers to increase loyalty and retention.
Requirements:
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • At least 5 years of experience in a management role, preferably in a similar industry.
  • Proven track record of achieving business objectives and improving operational efficiency.
Salary Information:

The estimated salary for this position is £45,000 - £60,000 per annum, depending on qualifications and experience.

How to Apply:

To apply for this exciting opportunity, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you



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