Operations Team Lead
1 month ago
We are seeking an experienced Centre Service Manager to lead our operations team in Slough.
The successful candidate will be responsible for managing the day-to-day activities of the centre, ensuring efficient service delivery and maintaining high standards of customer satisfaction.
Job Summary:- Manage and supervise a team of staff members to achieve business objectives.
- Maintain a safe and healthy work environment, adhering to company policies and procedures.
- Analyse operational data to identify areas for improvement and implement changes as needed.
- Lead, motivate, and develop a team of staff members to achieve business goals.
- Conduct performance appraisals, provide feedback, and coach employees to improve their skills and abilities.
- Monitor and analyse key performance indicators (KPIs) to optimise centre operations.
- Identify opportunities for cost savings and implement process improvements.
- Ensure exceptional customer service by responding promptly to customer inquiries and resolving issues efficiently.
- Develop and maintain strong relationships with customers to increase loyalty and retention.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- At least 5 years of experience in a management role, preferably in a similar industry.
- Proven track record of achieving business objectives and improving operational efficiency.
The estimated salary for this position is £45,000 - £60,000 per annum, depending on qualifications and experience.
How to Apply:To apply for this exciting opportunity, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you
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