IT Service Delivery Lead

3 days ago


Leeds, United Kingdom SPG Resourcing Full time
About the Role

We are seeking an experienced IT Service Delivery Lead to join our team. As a key member of our service delivery team, you will be responsible for managing the day-to-day operations of our service desk and ensuring that incidents and problems are resolved in a timely manner.

You will work closely with our customers to understand their needs and provide solutions that meet their expectations. You will also be responsible for developing and implementing processes to improve service delivery and quality.

This is a dynamic and challenging role, offering a competitive salary of $100,000 - $130,000 per year, depending on experience. If you are a motivated and results-driven individual who is passionate about delivering outstanding service, we encourage you to apply.

Key Responsibilities
  • Manage the day-to-day operations of the service desk
  • Develop and implement processes to improve service delivery and quality
  • Work closely with customers to understand their needs and provide solutions
  • Lead cross-functional teams to resolve complex issues


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