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IT Service Delivery Manager

2 months ago

Greater Manchester, United Kingdom Talentbank Technology Partners Full time £45,000 - £55,000

Job Title: IT Service Delivery Manager

Job Summary:

Talentbank Technology Partners is seeking an experienced IT Service Delivery Manager to join our team. As a key member of our IT Support Team, you will be responsible for ensuring the efficient delivery of services to our clients.

Key Responsibilities:

  • Client Relationship Management: Ensure clients receive a high-quality service addressing any issues that may arise during delivery.
  • Service Quality Assurance: Oversee the quality of services ensuring they meet established standards.
  • Service Improvement: Identify opportunities for efficiency or service improvement with a focus on cost reduction without a drop in quality.
  • Performance Monitoring: Monitor the performance of Service Teams and track KPIs to ensure effective delivery.

Requirements:

  • Experience working as an IT Service Delivery Manager within a multi-client role.
  • Fantastic knowledge of service and application delivery.
  • Experience of ITIL processes and service delivery software.
  • A good understanding of Project Management principles.

About Us:

Talentbank Technology Partners is a leading technology recruitment agency. We specialize in placing talented IT professionals in top companies across the industry.