Quality Assurance Specialist

1 week ago

Helensburgh, Argyll and Bute, United Kingdom Capita Full time

About the Role

We are seeking a Quality Assurance Specialist to join our team at Capita. As a Quality Assurance Specialist, you will be responsible for identifying and reporting on training material that fails to meet standards, providing pre and post-training audit support, and updating the Quality Analysis Dashboard using provided data.

Key Responsibilities

  • Identify and report on training material that fails to meet standards
  • Provide pre and post-training audit support
  • Update the Quality Analysis Dashboard using provided data
  • Populate control check findings, ensuring correction and completion
  • Collaborate with the Quality Assurance team and stakeholders to produce an assured product
  • Conduct post-course discussions with students to highlight areas for improvement

Requirements

  • Experience in a Quality Control, Quality Assurance, or Auditing role is highly desirable
  • ISO 9001/14001 or DSAT auditor qualification is highly desirable
  • Excellent communication skills
  • Previous knowledge of the military is beneficial
  • Experience using Microsoft Excel, Microsoft Word, and Visio (or equivalent software packages) to manipulate data and present statistical information
  • Ability to obtain SC clearance

About Capita

Capita is a leading provider of digital transformation and business process services. We are committed to delivering high-quality services to our clients and are seeking talented individuals to join our team.

What We Offer

  • A basic salary of up to £38,000
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company-matched pension, life assurance, a cycle-to-work scheme, 15 weeks' fully paid maternity, adoption, and shared parental leave, paternity pay of two weeks, and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health and wellbeing, travel, and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Access to onsite gym facilities, including a swimming pool and ski slope
  • Onsite, secure parking
  • Catering facilities and shops accessible
  • Potential for some home working

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