Network Systems Engineer
1 week ago
Job Summary
We are seeking a highly skilled Network Systems Engineer to join our team at Arqiva, where you will play a critical role in supporting the delivery of services for National Critical Infrastructure.
Key Responsibilities
- Work within a demanding 1st line operational network team, supporting the delivery of services for National Critical Infrastructure.
- 1st line incident and system management of Arqiva's internal MPLS and SHF networks that underpins the nations broadcast network for TV and Radio.
- 1st line incident and system management of Arqiva's Gas Utility Network, where we provide the backbone for utility providers to monitor critical infrastructure across the UK.
- Prioritise the response to faults and service outages appropriately to ensure that strict customer Service Level Agreements are not breached as they may incur high financial penalties for the business.
- Maintain exceptional levels of incident management, ensuring all faults and service outages are accounted for in the incident management system, ensure all incidents have correct and accurate updates and are progressed through to resolution within agreed SLA's.
- Contribute to the continuous improvement of operating policies, processes and procedures.
- Engage with customers to build positive working relationships.
- Liaise with of 3rd party suppliers and contractors to ensure that their delivery and support meets Arqiva's and our customers requirements.
About Arqiva
We are the undisputed leader in UK TV and radio broadcast and the UK's leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.
Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us.
Your Wellbeing
Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.
Inclusive Arqiva
Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks.
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