Customer Locations Specialist

2 days ago

Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

Job Summary

We are seeking a highly skilled Customer Locations Consultant to join our team at Lowell Financial Ltd. As a key member of our team, you will play a crucial role in supporting accountability and transparency across the organization.

Key Responsibilities

  • Utilize automated tracing tools to obtain possible forwarding addresses.
  • Work closely with the Trace Strategy manager to provide a test and learn function for the department.
  • Act as the central point of contact for other stakeholders in regards to trace enquiries.
  • Ensure all performance and productivity targets are achieved and maintained, and department KPIs are consistently met.
  • Conform to all quality, legal, and client requirements, and adhere to quality instructions and guidelines.
  • Identify trends and potential improvements to enhance the automated Tracing system, while working towards continuous improvement and self-development.
  • Perform any ad-hoc duties as requested by your Line Manager.

Requirements

  • Trace experience is beneficial.
  • The ability to navigate around relevant databases and systems.
  • Self-motivated and proactive with a positive attitude and drive for success, with the ability to work to tight deadlines and targets.
  • A flexible and responsive approach to changing business needs.
  • Professionalism at all times when dealing with both internal and external customers.

What We Offer

  • A discretionary annual bonus for a job well done.
  • 3% flexible benefits; pick additional benefits or take as cash each month.
  • Free parking when you are in the office.
  • 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
  • Life assurance.
  • A fantastic culture with more little perks along the way, including self-development opportunities, recognition awards, and on-site facilities to support the varying needs of our colleagues.
  • Wellbeing support and a programme of webinars and classes geared towards mindfulness.

About Us

At Lowell Financial Ltd, we value togetherness and believe that together, we go further. We are a leading credit management company, based in Yorkshire, with offices across Europe. Our mission is to make credit work better for all, and we are committed to helping our colleagues develop their careers and grow with us, together.

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