Data Administrator
5 days ago
At Bupa, we're committed to making health happen for our customers. As a Data Administrator, you'll play a vital role in ensuring that our customer contact details and attempts to contact are processed accurately and all systems are updated accordingly.
Key Responsibilities:- Maintain member records by the customer's preferred method, updating relevant systems to ensure all areas of the business can view current information.
- Complete and assist colleagues in resolving all member queries.
- Liaise with internal departments of Bupa and outsourced partners.
- Investigate and resolve membership queries raised by internal or external customers.
- Communicate with members, clients, internal departments, and outsourced colleagues on account administration queries.
- Participate in ad-hoc projects and other responsibilities to enhance service to all customers.
- Ensure complaints received from internal/external customers regarding membership are logged, investigated, and resolved.
- Ability to investigate, resolve, and communicate general queries.
- Excellent PC and keyboard skills.
- Detailed knowledge of Microsoft applications (Word & Excel).
- High standard of communication skills, both written and verbal.
- Ability to remain confident, positive, and calm in a pressurised environment.
- Prioritise and organise own work, working on own initiative.
We offer a range of benefits to support your health and wellbeing, including:
- 25 days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- Enhanced pension plan and life insurance.
- Onsite gyms or local discounts where no onsite gym available.
- Various other benefits and online discounts.
We're a health insurer and provider, driven by our purpose to help people live longer, healthier, happier lives and make a better world. We're brave, caring, and responsible in everything we do.
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