Sales and Customer Service Manager

2 months ago


Bristol, Bristol, United Kingdom Age UK Full time

Job Summary:

We are seeking a highly motivated and experienced Retail Store Manager to join our team at Age UK. As a key member of our retail operations, you will be responsible for managing the day-to-day activities of our store, ensuring excellent customer service, and driving sales and profits.

Key Responsibilities:

  • Manage and motivate a team of staff and volunteers to achieve sales and customer service targets
  • Develop and implement effective retail strategies to maximize store sales and profits
  • Ensure excellent customer service and a positive shopping experience for all customers
  • Manage store operations, including stock control, inventory management, and visual merchandising
  • Monitor and analyze sales data to identify trends and opportunities for growth
  • Collaborate with the wider Age UK team to achieve organizational goals and objectives

Requirements:

  • Proven experience in a retail management role, with a strong track record of sales growth and customer service excellence
  • Excellent leadership and motivational skills, with the ability to inspire and develop a team
  • Strong analytical and problem-solving skills, with the ability to interpret sales data and make informed decisions
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and stakeholders
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • The opportunity to work for a leading charity, making a positive impact on the lives of older people


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