Business Compliance Specialist

3 weeks ago

London, Greater London, United Kingdom L'Oreal Full time

PRADA Beauty – Business Manager

We are seeking a highly skilled Business Compliance Specialist to join our team at PRADA Beauty. As a key member of our management team, you will be responsible for providing a meaningful and unexpected PRADA Beauty experience to our customers.

Your Key Responsibilities:

  • Function as a true Brand Ambassador, by constantly demonstrating PRADA brand values and engagements leading your team by example.
  • Share your passion for beauty, product knowledge, and application techniques with customers.
  • Provide beauty/fragrance advice and consultation to create a memorable customer experience, through human connection and by leveraging brand storytelling and beauty tech tools.
  • Build strong emotional bonds with customers and expert customer profiling, thanks to active listening and reading between the lines while leading your team by example.
  • Generate sales to achieve sales targets by applying brand selling methods and maximize selling opportunities by link-selling and cross-selling.
  • Capture customer data qualitatively and quantitatively for loyalty purposes in compliance with applicable data regulations.
  • Stay updated on offline and online beauty trends and competition.

Your Profile:

  • You have previous experience in managing, leading, and coaching a premium beauty team.
  • You have excellent business acumen including sales analysis, inventory management, and business operations.
  • You are sales and KPI driven with a proven history of achieving targets.
  • Experienced in managing, coaching, creating activity, and leading a team to success.
  • You love to share your passion for beauty, connect with people, and accompany your customers on their journey of self-discovery and self-reinvention.
  • You lead sales challenges by creating perfect customer experiences and events.
  • You build genuine relationships with customers by giving personal and trustworthy advice.
  • You are enthusiastic to converse with customers either face-to-face or online.
  • You are open-minded, flexible, and agile, always eager to explore and learn new things.
  • You are digitally at ease.

Your KPIs:

  • Customer satisfaction: NPS/Customer Experience Score.
  • Sell-out target.
  • Productivity: IPT/AUS/Conversion rate/Daily transactions.
  • Data capture: # of new customers, # of updates.
  • Beauty Tech Services: # of services/day, WOB, data capture.

Your Skills:

  • Human Connection: Cross-channel empathy, adaptive & engaging selling, active listening.
  • Customer Inspiration: Storytelling.
  • Data Tools proficiency, Brand & categories knowledge, service orientation, Camera-facing interactions.
  • With Purpose: Group & Brand engagement.

Support And Development:

  • Your induction will be face-to-face with the Prada education manager.
  • From the beginning, you will have face-to-face induction specializing in the Prada Brand, retail skills, cosmetics, skincare, and fragrance. Following this, a full training journey will be a mixture of face-to-face in your region, digital e-learning, and live sessions to support your success.
  • You will wear a Prada Beauty suit and accessories.
  • You will receive Prada beauty products.
  • You will have access to E-Learning modules where you can develop yourself; we will support your development with a best-in-the-business experience.
  • The future is yours We will support your progression leading from a Prada Beauty activator to an Expert Prada Beauty activator, Prada Brand activator, or a business manager.

Benefits And Rewards:

  • Competitive Salary & Commission Scheme.
  • Access to 35 brands worth of products within our L'Oréal Staff Shop.
  • Allocated allowance of free products twice per year
  • 30 days holiday (inclusive of BH's).
  • Discounted Dental Insurance.
  • Employee Referral Bonuses.
  • Additional support on Mental health and financial advice is also on offer.
  • Working for L'Oréal means you can be a part of our wider workforce to be a part of the sustainability journey we are on...L'Oréal for the future #Beautythatmovestheworld.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace where everyone can thrive.

At L'Oréal, we take pride in creating a diverse, equitable, and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote, or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That is the beauty of L'Oréal.

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