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Sales Administrator

2 months ago

Ilford, Greater London, United Kingdom Starna Scientific Full time
About the Role

We are seeking a highly organized and customer-focused Sales Administrator to join our dynamic team at Starna Scientific Ltd. As the first point of contact for customers, you will play a key role in maintaining our global reputation for quality and service excellence.

Key Responsibilities
  • Manage customer accounts and respond to queries in a timely and professional manner.
  • Oversee inventory and stock requirements to ensure seamless order fulfillment.
  • Prepare documentation for shipping and export, ensuring accuracy and compliance with regulations.
  • Provide quotations and communicate effectively with customers to meet their needs.
  • Resolve any issues that arise with customer orders, ensuring a high level of customer satisfaction.
  • Input sales orders into our in-house computer system, maintaining accurate records and reports.
  • Liaise with the production department regarding customer orders, ensuring timely delivery and quality control.
  • Ensure payment is received according to invoice terms, maintaining a high level of financial accuracy.
  • Maintain up-to-date and accurate sales files, providing valuable insights for business growth.
  • Support Dispatch with the picking and packing of products, ensuring efficient and accurate order fulfillment.
Benefits

In recognition of your hard work, we offer a comprehensive benefits package, including:

  • Job security with a long-standing company (50+ years).
  • Private Health scheme (eligibility after 6 months).
  • Company sick pay (eligibility after 6 months).
  • Company pension scheme.
  • Death-in-service benefit.
  • Cycle to Work scheme.
  • Employee Assistance Programme.
Requirements

We're looking for an experienced administrator with excellent communication skills. The ideal candidate will be:

  • Experienced: Proven experience in an administration role.
  • Tech-Savvy: IT literate with strong skills in MS Office.
  • Detail-Oriented: Strong attention to detail.
  • Team Player: Enjoys working collaboratively with colleagues.
  • Excellent Communicator: Confident in engaging with global clients both verbally and in writing.
  • Quick Learner: Adaptable and able to grasp new information quickly.
  • Experience in an international company or professional services industry is desirable.
  • Experience in exports and/or sales administration roles would be advantageous.