Regional Technical Lead

6 days ago


StratforduponAvon, Warwickshire, United Kingdom NFU Mutual Full time

We are seeking an experienced Commercial Underwriter to join our Regional Senior Technician Underwriting team as a Regional Technical Lead. As a key player in our organisation, you will be responsible for managing the most complex, high-value cases and ensuring the delivery of technical activity. In this position, you will advise, train, and guide others to ensure that our regions maintain the necessary technical knowledge and capabilities to meet objectives, Key Performance Indicators, and deliver exceptional customer service.

Your primary responsibilities will include managing the administration and resolution of intricate cases and referrals, ensuring compliance with regulatory requirements and achieving positive outcomes for our members. Additionally, you will lead by example, training and coaching team members to equip them with the technical expertise and skills needed to excel in their roles and uphold our commitment to first-class customer service.

This role also involves contributing to the strategic planning and development of technical capabilities, fostering a culture of continuous improvement and ensuring alignment with company policies and procedures. Your responsibilities will include monitoring and reporting on technical activities and capabilities, identifying opportunities for enhancement, and driving efficiency and service improvements to benefit both our customers and the organisation.



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