Current jobs related to Service Excellence Manager - Beckenham, Greater London - Foresters Financial
-
Service Excellence Manager
2 weeks ago
Beckenham, Greater London, United Kingdom Foresters Financial Full timeJob Title: Service Excellence ManagerForesters Financial is seeking a highly skilled Service Excellence Manager to drive the transformation of our Customer Service department. This is a critical role that will play a key part in enhancing operational efficiency, customer satisfaction, and overall service excellence.Key Responsibilities:Develop and implement...
-
Service Excellence Manager
2 weeks ago
Beckenham, Greater London, United Kingdom Foresters Financial Full timeJob SummaryThe Service Excellence Manager will play a critical role in driving the transformation strategy for the Customer Service department at Foresters Financial. This involves deploying technologies such as Chatbots, Livechat Knowledge Management Systems, and Speech Analytics to enhance operational efficiency, customer satisfaction, and overall service...
-
Service Excellence Specialist
2 weeks ago
Beckenham, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000Service Excellence SpecialistWe are looking for a Service Excellence Specialist to join our team in Beckenham. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate...
-
Senior Social Work Manager
2 weeks ago
Beckenham, Greater London, United Kingdom Service Care Solutions Full timeJob Title: Senior Social Work ManagerWe are seeking a highly skilled and experienced Senior Social Work Manager to join our team at Service Care Solutions. As a Senior Social Work Manager, you will be responsible for supervising complex casework, undertaking contested care proceedings, and supervising supporting and coaching social workers.Key...
-
Senior Social Work Manager
1 month ago
Beckenham, Greater London, United Kingdom Service Care Solutions Ltd Full timeJob Title: Senior Social Work ManagerWe are seeking an experienced Senior Social Work Manager to join our team at Service Care Solutions Ltd. As a Senior Social Work Manager, you will be responsible for leading a team of social workers in providing high-quality services to children and families in need.Key Responsibilities:Lead a team of social workers in...
-
Senior Social Work Manager
1 month ago
Beckenham, Greater London, United Kingdom Service Care Solutions Ltd Full timeJob Title: Senior Social Work ManagerWe are seeking an experienced Senior Social Work Manager to join our team at Service Care Solutions Ltd. As a Senior Social Work Manager, you will be responsible for leading a team of social workers in providing high-quality services to children and families in need.Key Responsibilities:Lead a team of social workers in...
-
Senior Social Work Manager
1 month ago
Beckenham, Greater London, United Kingdom Service Care Solutions Ltd Full timeJob Title: Senior Social Work ManagerWe are seeking an experienced Senior Social Work Manager to join our team at Service Care Solutions Ltd. As a Senior Social Work Manager, you will be responsible for leading a team of social workers in providing high-quality services to children and families in need.Key Responsibilities:Lead a team of social workers in...
-
Senior Social Work Manager
1 month ago
Beckenham, Greater London, United Kingdom Service Care Solutions Ltd Full timeJob Title: Senior Social Work ManagerWe are seeking an experienced Senior Social Work Manager to join our team at Service Care Solutions Ltd. As a Senior Social Work Manager, you will be responsible for leading a team of social workers and providing guidance and support to ensure the delivery of high-quality services to children and families.Key...
-
Senior Social Work Manager
1 month ago
Beckenham, Greater London, United Kingdom Service Care Solutions Ltd Full timeJob Title: Senior Social Work ManagerWe are seeking an experienced Senior Social Work Manager to join our team at Service Care Solutions Ltd. As a Senior Social Work Manager, you will be responsible for leading a team of social workers and providing guidance and support to ensure the delivery of high-quality services to children and families.Key...
-
Traffic and Parking Engineer
2 weeks ago
Beckenham, Greater London, United Kingdom Service Care Solutions - Construction Full timeService Care Solutions is seeking a Traffic and Parking Engineer to join their team in Bromley.The Traffic Engineering Team at Service Care Solutions addresses local traffic and parking challenges through innovative solutions, including pedestrian crossings, parking zones, and road safety projects.This is a full-time, temporary assignment offering £40 per...
-
IT Service Desk Manager
2 weeks ago
Beckenham, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeJob Title: Service Desk ManagerVertex IT Solutions Ltd is seeking a highly skilled Service Desk Manager to lead our IT Service Desk team. As a key member of our IT Services Division, you will be responsible for managing and owning the Service Desk function, ensuring excellent service delivery to our customers.Key Responsibilities:Manage and own the Service...
-
IT Service Desk Manager
1 month ago
Beckenham, Greater London, United Kingdom vertex-it-solutions Full timeJob Title: IT Service Desk ManagerVertex IT Solutions is seeking an experienced IT Service Desk Manager to lead our IT Services Division. As a key member of our team, you will be responsible for managing and owning the Service Desk function, ensuring excellent service delivery to our customers.Key Responsibilities:Manage and own the Service Desk function,...
-
IT Service Desk Manager
1 month ago
Beckenham, Greater London, United Kingdom vertex-it-solutions Full timeJob Title: IT Service Desk ManagerVertex IT Solutions is seeking an experienced IT Service Desk Manager to lead our IT Services Division. As a key member of our team, you will be responsible for managing and owning the Service Desk function, ensuring excellent service delivery to our customers.Key Responsibilities:Manage and own the Service Desk function,...
-
Service Desk Manager
2 months ago
Beckenham, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeJob Title: Service Desk ManagerJob Summary:We are seeking an experienced Service Desk Manager to lead our IT Support Services team at Vertex IT Solutions Ltd. The successful candidate will be responsible for managing and owning the Service Desk function, ensuring excellent service delivery to our customers, and leading a team of technical support...
-
Service Desk Manager
2 months ago
Beckenham, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeJob Title: Service Desk ManagerJob Summary:We are seeking an experienced Service Desk Manager to lead our IT Support Services team at Vertex IT Solutions Ltd. The successful candidate will be responsible for managing and owning the Service Desk function, ensuring excellent service delivery to our customers, and leading a team of technical support...
-
Service Desk Manager
1 month ago
Beckenham, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeJob Title: Service Desk LeadWe are seeking an experienced Service Desk Lead to join our team at Vertex IT Solutions Ltd. The successful candidate will be responsible for managing and owning the Service Desk function of the IT Services Division.Key Responsibilities:Manage and own the Service Desk function of the IT Services DivisionEnsure the performance of...
-
Service Desk Manager
1 month ago
Beckenham, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeJob Title: Service Desk LeadWe are seeking an experienced Service Desk Lead to join our team at Vertex IT Solutions Ltd. The successful candidate will be responsible for managing and owning the Service Desk function of the IT Services Division.Key Responsibilities:Manage and own the Service Desk function of the IT Services DivisionEnsure the performance of...
-
IT Service Desk Manager
2 weeks ago
Beckenham, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeJob Summary: We are seeking an experienced IT Service Desk Manager to lead our Service Desk function within the IT Services Division. The successful candidate will be responsible for managing and owning the Service Desk function, ensuring the performance of IT support services to customers within contractually agreed metrics. Key Responsibilities: Manage...
-
IT Service Desk Manager
2 months ago
Beckenham, Greater London, United Kingdom vertex-it-solutions Full timeJob Title: IT Service Desk ManagerLocation: Office based - Principal location Kent but may be required to work at other company customer sites.Reporting to: Service Operations Manager___________________________________________________________________________________Role:To manage and own the Service Desk function of the IT Services Division within the...
-
Academic Excellence Specialist
2 weeks ago
Beckenham, Greater London, United Kingdom Remedy Recruitment Group Full timeRemedy Recruitment Group is dedicated to providing high-quality tutoring services to students of all ages and abilities. Our mission is to inspire a love of learning and to help each student reach their full potential.Role Overview: We are seeking enthusiastic and experienced tutors to deliver engaging and effective tutoring sessions in English, Maths, and...
Service Excellence Manager
2 months ago
Job Summary:
The Service Excellence Manager will play a critical role in driving the transformation of the Customer Service department at Foresters Financial. This individual will be responsible for deploying technologies and refining forecasting and resource planning to enhance operational efficiency, customer satisfaction, and overall service excellence.
Key Responsibilities:
- Workforce Management: Develop and implement effective workforce management strategies to optimize call volume, call patterns, and flow for multiple teams.
- Forecasting: Plan and forecast call volumes and headcount to ensure accurate delivery of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Operational Management Information: Provide senior support to the Transformation Lead in delivering a cycle of continuous improvement, including monitoring and analyzing call volume, call patterns, and flow.
- Process Improvement: Make recommendations for process improvements, including the deployment of technology to assist service delivery, and create and embed the governance and cadence of evaluating the effectiveness of the operational delivery plan.
Requirements:
- Exceptional Analytical Skills: Provide insight and analytical support to stakeholders at all levels, up to the executive leadership team.
- Technical Skills: Experience with Salesforce and leading telephony solutions, as well as proficiency in Microsoft Office.
- Business Acumen: Demonstrable experience of productivity improvements delivery, workforce management, and forecasting.
- Soft Skills: A can-do attitude to problem-solving, role models growth mindset, and collaborative working.
Language: English (en-US)
