Service Excellence Manager
4 weeks ago
Foresters Financial is seeking a highly skilled Service Excellence Manager to drive the transformation of our Customer Service department. This is a critical role that will play a key part in enhancing operational efficiency, customer satisfaction, and overall service excellence.
Key Responsibilities:- Develop and implement a comprehensive transformation strategy to deploy technologies such as Chatbots, Livechat Knowledge Management Systems, and Speech Analytics.
- Lead the integration and adoption of these technologies and disciplines, ensuring the provision of insight for a data-driven approach of leadership and decision-making.
- Monitor and analyze call volume, call patterns, and flow for multiple teams to ensure SLA's are optimal.
- Plan and forecast call volumes and headcount, reviewing variations to forecast and providing accurate MI to ensure delivery of SLA's and KPIS objectives.
- Make recommendations for process improvements, including the deployment of technology to assist service delivery.
- Create and embed the governance and cadence of evaluating the effectiveness of the operational delivery plan.
- Previous experience of working in a senior key role providing insight and analytical support within a Contact Servicing centre or similar.
- Exceptional analytical skills coupled with excellent stakeholder engagement, able to provide insight to be consumed and understood at all levels up to executive leadership team.
- Experience of Salesforce and leading telephony solutions, forecasting, and productivity improvements delivery.
- Proficiency in Microsoft office and a can-do attitude to problem solving, role models growth mindset and collaborative working.
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Service Excellence Manager
4 weeks ago
Beckenham, Greater London, United Kingdom Foresters Financial Full timeJob SummaryThe Service Excellence Manager will play a critical role in driving the transformation strategy for the Customer Service department at Foresters Financial. This involves deploying technologies such as Chatbots, Livechat Knowledge Management Systems, and Speech Analytics to enhance operational efficiency, customer satisfaction, and overall service...
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Service Excellence Specialist
4 weeks ago
Beckenham, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000Service Excellence SpecialistWe are looking for a Service Excellence Specialist to join our team in Beckenham. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate...
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Senior Social Work Manager
4 weeks ago
Beckenham, Greater London, United Kingdom Service Care Solutions Full timeJob Title: Senior Social Work ManagerWe are seeking a highly skilled and experienced Senior Social Work Manager to join our team at Service Care Solutions. As a Senior Social Work Manager, you will be responsible for supervising complex casework, undertaking contested care proceedings, and supervising supporting and coaching social workers.Key...
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Clinical Excellence Specialist
1 week ago
Beckenham, Greater London, United Kingdom TOTALLY Full timeAbout the OpportunityTotally's Urgent Care division is seeking a skilled Advanced Clinical Practitioner to deliver exceptional services to our patients. As a key member of our team, you will play a vital role in providing high-quality care and contributing to the division's success.Key ResponsibilitiesDeliver patient-centered care, utilizing your clinical...
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Traffic and Parking Engineer
4 weeks ago
Beckenham, Greater London, United Kingdom Service Care Solutions - Construction Full timeService Care Solutions is seeking a Traffic and Parking Engineer to join their team in Bromley.The Traffic Engineering Team at Service Care Solutions addresses local traffic and parking challenges through innovative solutions, including pedestrian crossings, parking zones, and road safety projects.This is a full-time, temporary assignment offering £40 per...
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IT Service Desk Manager
4 weeks ago
Beckenham, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeJob Summary: We are seeking an experienced IT Service Desk Manager to lead our Service Desk function within the IT Services Division. The successful candidate will be responsible for managing and owning the Service Desk function, ensuring the performance of IT support services to customers within contractually agreed metrics. Key Responsibilities: Manage...
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Probation Officer
3 weeks ago
Beckenham, Greater London, United Kingdom Service Care Solutions Full timeJob Title: Probation Officer - Case ManagerJob Summary:We are seeking a dedicated and compassionate Probation Officer to join our team at Service Care Solutions. As a Probation Officer, you will play a crucial role in the criminal justice system by working with individuals on probation to ensure their successful rehabilitation and reintegration into...
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Academic Excellence Specialist
4 weeks ago
Beckenham, Greater London, United Kingdom Remedy Recruitment Group Full timeRemedy Recruitment Group is dedicated to providing high-quality tutoring services to students of all ages and abilities. Our mission is to inspire a love of learning and to help each student reach their full potential.Role Overview: We are seeking enthusiastic and experienced tutors to deliver engaging and effective tutoring sessions in English, Maths, and...
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IT Service Delivery Manager
3 weeks ago
Beckenham, Greater London, United Kingdom vertex-it-solutions Full timeJob Title: IT Service Delivery ManagerAt Vertex IT Solutions, we're seeking a seasoned IT Service Desk Manager to lead our IT Services Division. As a key member of our team, you'll be responsible for managing and owning the Service Desk function, ensuring exceptional service delivery to our customers.Key Responsibilities:Manage and own the Service Desk...
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Care Services Manager
2 weeks ago
Beckenham, Greater London, United Kingdom Home Instead Full timeAbout the Role:This exciting opportunity has arisen for a highly skilled and motivated individual to join our team as a Deputy Care Manager at Home Instead.Job Description:As a Deputy Care Manager, you will play a vital role in the development and delivery of high-quality domiciliary care services to older people in the community.You will work closely with...
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IT Service Desk Manager
2 weeks ago
Beckenham, Greater London, United Kingdom Foresters Financial Full timeOverview of the Role:This position serves as the Service Desk Manager for Foresters Financial, ensuring the effective management of the service desk team and the delivery of high-quality IT services to the organization.Key Responsibilities:The successful candidate will be responsible for managing the day-to-day operations of the Service Desk team, including...
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Social Work Team Manager
3 weeks ago
Beckenham, Greater London, United Kingdom Service Care Solutions Ltd Full timeJob Title: Social Work Team ManagerJob Summary:We are seeking a highly skilled and experienced Social Work Team Manager to join our team at Service Care Solutions Ltd. As a Social Work Team Manager, you will be responsible for supervising complex casework, undertaking contested care proceedings, and supervising and coaching social workers.Key...
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Service Delivery Manager
3 weeks ago
Beckenham, Greater London, United Kingdom Insight Select Full timeService Delivery Manager RoleCompany OverviewOur client, a leading financial services organisation, strives to provide top-notch support to their clients. As a leading player in the industry, this company aims to deliver exceptional customer experiences.Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team on a full-time...
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Beckenham, Greater London, United Kingdom Next Full timeAbout the Role:To succeed in this Sales Team Member position at Next, you willoffer fast and friendly service at all times to our customersshare your passion and knowledge about our amazing productswork in various areas of the store, including sales floors, stockrooms, and processing deliveriestake control of your own development and growthOur...
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Senior Social Work Manager
4 weeks ago
Beckenham, Greater London, United Kingdom Service Care Solutions - Social Work Full timeJob Title: Senior Social Work ManagerJob Summary: We are seeking a highly skilled and experienced Senior Social Work Manager to join our Safeguarding and Care Planning Team. The successful candidate will be responsible for supervising complex casework, undertaking contested care proceedings, and supervising and coaching social workers.Key...
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IT Service Desk Manager
4 weeks ago
Beckenham, Greater London, United Kingdom Foresters Financial Full timeService Desk Manager Role SummaryThe Service Desk Manager will oversee the service desk team, providing management and technical expertise to support and maintain all IT systems. This role involves managing the service desk team to provide 1st line interaction with customers through to 3rd line resolution of complex problems.About the Service Desk Manager...
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Head Chef
3 weeks ago
Beckenham, Greater London, United Kingdom Excelcare Holdings Full timeCare Home Head Chef OpportunityWe are seeking an experienced and creative Head Chef to join our team at Excelcare Holdings. As a key member of our care home team, you will play a vital role in providing exceptional meal experiences for our residents.The successful candidate will have a proven track record of cooking for large numbers, with a strong...
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IT Service Desk Manager
4 weeks ago
Beckenham, Greater London, United Kingdom Foresters Financial Full timeService Desk Manager Role SummaryThe Service Desk Manager will be responsible for leading the service desk team and reporting to the Chief Digital and Information Officer. The role involves managing the service desk team to provide technical expertise and support for all IT systems.About the RoleThis is a hands-on role that requires involvement in end-to-end...
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Social Services Professional
4 weeks ago
Beckenham, Greater London, United Kingdom Service Care Solutions - Social Work Full timeAbout the Role:The London Borough of Bromley, Adult Learning Disability Team, is seeking a highly skilled and dedicated Social Worker to join our friendly and hard-working team. As a qualified Social Worker, you will work closely with people with learning disabilities, their families, and carers to promote their independence and well-being in the...
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IT Service Desk Manager
3 weeks ago
Beckenham, Greater London, United Kingdom Foresters Financial Full timeJob SummaryWe are seeking a highly skilled Service Desk Manager to join our team at Foresters Financial. The successful candidate will be responsible for managing the service desk team and providing technical expertise to support and maintain all IT systems.About the RoleThis is a hands-on role that requires a solid background in an operational IT Help Desk...