Technical Facilities Manager

About the Role:

The Technical Facilities Manager will oversee all facilities management services, managing both hard and soft services operations in Reading. This role will be a high-profile position and will include a significant amount of customer interaction and act as a central conduit for the client and their external stakeholders.

Key Responsibilities:

• Management of a best-in-class FM service provision to multiple tenants within the building
• Ensure efficient and effective planning to complete all required reactive and PPM works in line with the agreed KPIs
• Delivery of extra works and task orders, liaison with the project team and forward capital plan to ensure all work is captured and delivered in the best way
• Ensure all reactive and planned maintenance tasks are conducted according to the requisite standards across the site and are completed in line with the contract service level agreements via Agility
• Be conversant with all statutory compliance processes and procedures and ensure compliance across the site
• Maintain and promote strong customer relationships with all key stakeholders to ensure total alignment of the services provided, sharing knowledge of key contacts across the larger team
• Maintain accurate site administration and statutory compliance files
• Identify and implement operational improvements to ensure the continued provision of high-quality service to customers, working where necessary with Senior Managers to develop plans for expanding and enhancing the value of EMCOR's business
• Capturing innovation, new technology, best practice, and new ways to improve service delivery
• Full compliance in internal and external auditing and support site teams during the audit process for all service disciplines – minimise CARs raised. Action and close any corrective actions relating to service delivery
• Management of contractors in relation to PPM and reactive works whilst on site, ensure all procedures are adhered to and work is carried out in a safe and compliant manner, including issuing permits to work
• Proactive and effective risk management; establishing contracts, procedures, health and safety systems, and audits which ensure that the services are compliant with legislation and that contingency plans are in place
• Line manage and maintain the training, development, and succession plans for all members of the Team, proactively driving their continuous development and ensuring the performance bar is continually raised
• Ensure site team schedules are up to date and meet the contract specification
• Management and close supervision of site-based EMCOR staff
• Maintain the correct skills and competence levels of the site-based team to meet the contract scope and EMCOR rules and procedures
• Ensure minimum manning levels are maintained to ensure operational delivery at all times
• Maintain accurate site log books in accordance with EMCOR's integrated management system
• Promote by example EMCOR's values in all activities
• Perform the role of Incident Control Officer (ICO) in the event of an emergency and maintain business continuity plans for the site
• To support, manage, and promote Health Safety and Environment including risk management processes in conjunction with the companies HSE&Q team, regularly monitor the safety performance of all service aspects and identify areas for improvement
• Ensure regular team meetings to cascade information from management meetings
• Play a key role in ad hoc duties such as business continuity, building evacuation procedures, and EMCOR business development showcase visits to site
• Provide monthly MI reports from the Agility system, ensuring completion of all auditing requirements such as safety culture assessments and customer satisfaction surveys
• Ensure full compliance with the EMCOR PPE mandate, to also include correct uniform is worn at all times
• To act as an initial single point of contact for incoming occupiers
• To facilitate occupier visits and surveys of the building, including agreeing access to restricted areas (i.e. plant rooms and risers) with the local building management
• To attend occupier project meetings, on behalf of DHSC, and take away actions and/or record actions needed by local building management to then follow-up with them
• To find and provide documents such as existing O&Ms, from DHSC file stores, to occupiers
• Liaise between occupiers and the local building management team around any H&S processes where they need to join up
• Arrange building passes for lead occupier contacts
• Help occupier contactors identify welfare areas within a defined available space
• Facilitate sharing of RAMS where occupiers work in areas under DWP supplier control
• To over time build up a technical understanding of the operations of Quarry House to help facilitate occupier engagement with the local building management team
• To produce a weekly report on progress of occupiers moving into the building and issues for a period after they move in
• Raising tickets with the KBR helpdesk on behalf of occupiers where the site suppliers need to be engaged in an occupier project

Person Specification:

• Preparation and submission of management information for monthly reporting
• Be conversant with all statutory compliance processes and procedures
• Ensure that all EMCOR policies, procedures, and standards are in place and adhered to
• Act as client liaison for EMCOR developing relationship working towards account development
• Operate to the highest possible standards in relation to H&S compliance at all times for own and building users welfare
• Oversee the delivery of energy policy with regard to best practice facilities management
• Support all energy performance measurement, monitoring, and management, in line with client ISO14001 requirements
• Responsible for contributing to energy reduction targets at building level, reflective of strategic sustainability and carbon reduction targets
• Upkeep records on the Computerised PPM System covering the service of plant and equipment
• Demonstrable knowledge and substantial experience at a managerial level in the management and delivery of TFM services across a nationwide property portfolio
• Recognise the importance of satisfying customers' needs and demonstrate the ability to successfully develop and manage the customer relationship and interface
• Communicate effectively, consistently, openly, honestly, and in a responsive manner

Benefits:

• 25 days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days
• Company pension
• Private Healthcare after 6 months service
• Industry leading Maternity & Paternity Policies Real Living Wage Employer
• Refer a Friend scheme
• Extensive Learning & Development opportunities - including opportunities for progression
• Discount Shopping, Gym, Days Out
• Bike To Work Scheme
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy, and a health & wellbeing
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal, and Financial queries
• Occupational Health - Making a positive change to Health & wellbeing at work
• Various Rewards & Recognition Awards
• x11 RoSPA Awards for Health & Safety achievements in 2022
• Order of Distinction Award for our Aldermaston account team (for 15 consecutive RoSPA Gold Awards)
• Stable employer with long-term prospects on the contract