Compliance and Monitoring Officer Role

3 weeks ago


Cardiff, Cardiff, United Kingdom Starling Bank Full time

We are seeking a Senior Compliance Monitoring Officer to join our team at Starling Bank, a fully licensed UK bank that combines the culture and spirit of a fast-moving tech company with traditional banking services.

This role is designed to provide second-line defence (2LoD) regulatory compliance oversight over first-line defence (1LoD) / business teams, ensuring they meet their regulatory obligations and effectively manage their regulatory compliance and conduct-related risks.

  1. Conduct regular Oversight reviews as part of a high-performing Conduct & Compliance Oversight team, providing timely and accurate delivery of regulatory compliance and conduct-related Oversight reviews, and offering independent challenge to Starling Bank's first line of defence (1LoD) / business teams.
  2. Ensure thorough compliance oversight covers both assurance reviews and outcomes testing, encompassing all current and future products, services, and activities across the Bank, as well as overarching compliance requirements such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest, etc.
  3. Perform thematic monitoring reviews in line with the Compliance's Monitoring Plan (CMP).
  4. Audit actions taken in the Bank's risk system and report them (where appropriate) to relevant committees.
  5. Nurture strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business.
  6. Support the production of Compliance's monthly reporting pack.
  7. Assist in developing and implementing requisite conduct risk and compliance frameworks and policies.

Key Qualifications:

  1. Deep understanding of relevant laws, regulations, and industry best practices related to compliance and financial services, including BCOBs, CONC, LSB, PSD2, SYSC, and MCOBs.
  2. Excellent communication, relationship-building, and influencing skills, with the ability to communicate effectively to various audiences, including senior management and committees.
  3. Proven analytical skills and problem-solving abilities, with the capacity to understand and interpret business knowledge.
  4. Detailed knowledge and experience of identifying key Conduct and Compliance risks.
  5. Sound judgement and decision-making, planning, and prioritisation skills, with the ability to see things through to resolution at all times.

Compensation Package:

  • The estimated salary for this position ranges from £55,000 to £70,000 per annum, depending on experience.
  • An additional day off on your birthday.
  • Your holiday allowance increases with length of service, and you can choose to buy or sell up to five extra days off.
  • 16 hours paid volunteering time annually.
  • Salary sacrifice, company-enhanced pension scheme.
  • Life insurance at 4x your salary & group income protection.
  • Private Medical Insurance with VitalityHealth, including mental health support and cancer care.
  • Partner benefits include discounts with Waitrose, Mr&Mrs Smith, and Peloton.
  • Generous family-friendly policies.
  • Incentives refer a friend scheme.
  • Perkbox membership granting access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks.
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships, and Electric Vehicle (EV) leasing.

    Why Join Us:

    • We are committed to fostering diversity and inclusion in the workplace.
    • We strive to maintain an equal opportunity employer status.


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