Professional Standards Coordinator

4 weeks ago

London, Greater London, United Kingdom Chartered Insurance Institute Full time
Job Opportunity

We are seeking a highly skilled and experienced Professional Standards Coordinator to join our team at the Chartered Insurance Institute (CII). The successful candidate will play a key role in ensuring the Corporate Chartered Status (CCS) Scheme requirements are met and will be responsible for maintaining and reviewing CCS Scheme procedures and processes.

Key Responsibilities:

  • Ensure the CCS Scheme requirements are met at point of assessment and on an ongoing basis.
  • Maintain and review CCS Scheme procedures and processes to ensure they are relevant and up to date.
  • Lead on the maintenance, analysis, and accurate data reporting related to the CCS Scheme.
  • Respond to complaints received concerning the CCS Scheme.
  • Provide subject matter expertise (SME) on the CCS Scheme, including responding to complex queries both internally and externally.
  • Collaborate with the Sales and Marketing function to provide SME on the CCS Scheme.
  • Support and coordinate the production of relevant CCS materials including networking events, best practice guides, webinars, and CCS newsletters.
  • Support the CCS best practice.
  • Assist in the production and implementation of professional standards strategies.
  • Maintain an accurate database of all Professional Standards content (internal and external) across the CII and PFS.
  • Collaborate with Communications, Policy and Public Affairs, Customer Learning, and Customer Insight to implement a cohesive professional standards strategy.
  • Support the production of Professional Standards content for members.
  • Support the Professional Standards Committee.
  • Assist in the production of an annual Professional Standards Report.
  • Act as SME for professional standards internally and externally and act as an ambassador for the highest professional standards.
  • Provide ad hoc support to the Continuing Professional Development team as required.

Requirements:

  • A minimum of 5 GCSEs at Grade A*- C or equivalent including Maths and English.
  • Effective verbal and written communication skills.
  • Good command of the English language.
  • Strong organizational skills and attention to detail.
  • Good IT skills.
  • Professional telephone manner.
  • Ability to remain calm under pressure.
  • A professional and friendly demeanor.
  • Willingness and ability to learn on the job.
  • Reliable and hardworking with a desire to learn and develop new skills.
  • Team player with a flexible, professional attitude.
  • A self-starter able to work independently while supporting the team.

Desirable:

  • Previous experience at a professional membership or regulatory body.
  • Experience in processing and reviewing data.

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