Customer Service Representative

6 hours ago


Atherstone, Warwickshire, United Kingdom Adecco UK Limited Full time
About the Role

We are seeking a skilled and enthusiastic Customer Service Agent to join our team at Adecco UK Limited. As a Customer Service Agent, you will be responsible for providing excellent customer service, administration, and general support across various communication channels.

Key Responsibilities:
  • Provide outstanding customer service via various communication methods, including inbound and outbound phone calls, live chat, email, and more.
  • Handle customer inquiries and ensure timely follow-through, documenting interactions accurately and updating customers and associated departments on service/access requests.
  • Assist with reports and spreadsheets, ensuring accurate input and supporting new starters with induction and training.
  • Maintain and achieve KPIs, objectives, and customer satisfaction measures, representing the organisation professionally and acting with utmost integrity.
  • Follow all quality assurance and customer service/training guidelines, being flexible to work occasional overtime during busy periods and actively engaging in continuous improvement and sustainability initiatives.
Requirements:
  • Previous customer service experience preferred, with excellent communication and problem-solving skills, strong attention to detail, and ability to multitask.
  • Ability to work well in a team and adapt to changes, with proficiency in using CRM systems and Microsoft Office Suite.


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