Strategic Technical Leadership Position
3 weeks ago
Job Overview:
VIQU Limited is seeking a highly skilled Head of Service to join their team in the London office. This is a fantastic opportunity for a strategic thinking individual with experience managing monitoring services and technical teams.
About the Role:
The successful candidate will be responsible for managing all live services and digital assets, as well as the suppliers, vendors, and customers related to these services. They will also be tasked with defining a robust monitoring system that spans 15,000 devices and 13 different countries.
Key Responsibilities:
- Proven track record in a technical leadership role within a Managed Service environment
- Proven ability to manage Network Operations Centers (NOC), third-party suppliers, and enforce Service Level Agreements (SLAs)
- Experience within digital asset devices
- Experience in managing 24x7 operational systems and third-party vendor relationships
- Prior experience overseeing critically important systems and large-scale program management, ensuring operational excellence
- Proficiency with various network monitoring systems
- Hands-on experience with incident and change management using ITIL methodology
- Approachable and proactive, with excellent interpersonal skills to effectively interact with team members and stakeholders
- Highly organized and structured, with strong attention to detail and quality
- Skilled in articulating complex technical solutions in a business-friendly manner to senior stakeholders
What We Offer:
VIQU Limited offers a competitive salary, a 8% matched pension, 17.5% bonus, health care & life assurance, and the opportunity to work with a global digital technology business.
This is a hybrid working position, with 2/3 days spent in the office. If you're a strategic thinking individual with experience managing monitoring services and technical teams, this could be a great role for you.
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