Control Centre Administrator
18 hours ago
At Opus People Solutions Ltd, we are seeking a highly skilled and dedicated Control Centre Administrator to join our Sheltered Housing Team. This role involves providing a sensitive and responsive service to all customers connected or approaching the Control Centre.
The ideal candidate will possess excellent customer service skills, a calm and confident manner, clear and fluent English, excellent listening skills, and competent IT skills. Experience working with vulnerable adults or in a call centre background would be advantageous.
Main Responsibilities:
- Respond to calls connected to the Control Centre and take appropriate action to resolve them in line with policy and procedure.
- Maintain accurate records of all residents, calls, incidents, and equipment connected with Control Centre.
Requirements:
- Excellent customer service skills.
- Calm and confident manner and approach.
- Clear and fluent English.
- Excellent listener.
- Competent IT skills.
Estimated Salary: £12.38 per hour,
Opus People Solutions Ltd is committed to providing a safe and supportive work environment for our employees. We offer competitive salaries and benefits packages to ensure that our staff feel valued and rewarded for their hard work.
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