Cyber Operations Manager
4 weeks ago
Expleo is a trusted partner for end-to-end, integrated engineering, quality services, and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe.
About the RoleAs part of the Expleo Digital and Emerging Technology (DET) team, you will report to the Head of Cyber. Within the Cybersecurity Practice, you will be part of a dynamic and passionate team, working on complex and captivating projects integrating the latest technological solutions and trends.
Key Responsibilities- Ensure accurate and timely booking of staff time to the appropriate project codes and optimise team member utilisation rates.
- Oversee the management of booking codes and the approval of time-sheets to ensure compliance and accuracy.
- Support business engagement by generating quote codes, conducting financial checks, preparing necessary documentation, and monitoring the tracking of quote codes and associated budgeted hours.
- Manage client relations and engagement throughout project delivery, including conducting follow-up engagements to ensure high levels of client satisfaction.
- Generate and monitor project revenue, and manage the full life-cycle of invoices, including issuing, receipt, advanced authorisations, and contract variations.
- Support the sales process by ensuring adherence to Quality Assurance standards and compliance with Quality Management System (QMS) procedures to successfully pass audits.
- Oversee the project reporting process and maintain an updated resource tracker to monitor project progress and resource allocation effectively.
- Facilitate practice file management and drive continuous improvements in configuration management by tracking and following up on action items to ensure timely completion.
- Assist staff members in the Talent Pool by aligning their efforts with weekly priorities set by leads, thereby maximising their productivity and contribution.
- Relevant education or industry-recognised certifications in management-related subjects suited to this role (MSc, BSc, PMP, APM, PRINCE2, Agile)
- Familiarity with project management tools, time-tracking software, and risk management tools.
- Adaptability to changing project requirements and the ability to work under pressure.
- Proven track record in managing complex projects.
- Familiarity with quality management systems and compliance procedures.
- Financial management experience, including budgeting and invoicing.
We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects. Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses.
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