Technical Service Manager
4 days ago
About the Job:
We are seeking a Technical Service Manager to join our team in York. In this role, you will be responsible for managing and developing the product support team, ensuring high levels of customer satisfaction and operational effectiveness.
Key Responsibilities:
- Manage and develop the product support team
- Schedule team members to provide comprehensive support via phone, email, and chat
- Collaborate with sales and marketing to identify customer needs
- Define key performance indicators to monitor progress
Requirements:
- Degree in engineering, physics, mathematics, or a related hard science
- Minimum of three years experience in technical sales and/or product support
- Proven leadership skills to build and manage effective teams
Benefits: Competitive salary (estimated £45,000 - £60,000 per year), company pension scheme, private medical and dental insurance, cycle to work scheme, subsidised gym membership
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