IT Support Specialist
5 days ago
Job Summary:
Wolviston Management Services is seeking a highly skilled IT Support Specialist to join our dynamic ICT team. As an IT Services Support Engineer, you will play a crucial role in ensuring seamless IT operations by providing first and second-level support for all users across the EMEA region.
Key Responsibilities:
- Provide immediate solutions to common IT problems to minimize disruption and ensure business continuity.
- Manage and track support tickets, ensuring timely resolution and maintaining high levels of customer satisfaction.
- Assist users with hardware and software setups, including troubleshooting and resolving technical issues.
- Maintain system performance, ensuring reliability and availability, and implementing proactive measures to prevent downtime.
- Set up user accounts and configure permissions, ensuring secure access to company resources.
- Escalate complex issues to relevant teams when necessary, ensuring prompt resolution and minimizing impact on business operations.
- Manage IT assets and provide user guidance on best practices, ensuring optimal use of company resources.
Requirements:
- Apprenticeship in IT or previous experience in IT support, with a strong understanding of IT systems and technologies.
- Strong knowledge of Microsoft Operating Systems, M365, Active Directory, and basic TCP/IP networking.
What We Offer:
37.5 hours per week, Monday-Friday, with hybrid working on offer 2 days per week, providing a healthy work-life balance and flexibility.
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