HGV Service Advisor
3 weeks ago
We are seeking a professional and experienced HGV Service Advisor to join our Heathrow-based Commercial Service Team.
Key Responsibilities:
- Deal with customer needs face-to-face and over the phone with a professional and friendly approach
- Work in Progress (WIP) control for the workshop
- MOT and service scheduling
- Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
- Clarify for the customer and workshop the basis for the repair
Additional Responsibilities:
- Retail / Warranty / Contract
- To promote additional workshop services/repairs where applicable
- To identify and add parts to WIPs
- Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
- To ensure parts are ordered/requisitioned once relevant authority is received
- Inform customer of outstanding campaigns and arrange for work to be completed
- To ensure customer reception area is maintained to a high professional standard at all times
- To order/arrange sub-contract work
- To assist and develop parts sales with the objective of meeting relevant targets
- To cost completed work and raise invoices
- To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
- Build rapport with all staff and customers
- To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
- To maintain invoice filing in an accurate, timely and efficient manner
- To ensure up to date knowledge and training on all franchise requirements
- To undertake such other tasks as may reasonably be required
- To enhance the image and reputation of the company whilst supporting its commercial interests
- To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
Requirements:
- Excellent customer service skills
- Excellent interpersonal, verbal and written communications skills
- Proven organisational and administration skills
- Proactive approach to work
- Able to work to deadlines
- Problem solving skills
- Technical knowledge
- Analytical skills including working with statistical and costing information
- Ability to work in a fast pace environment and multitask both alone and part of a team
Working Hours:
Monday to Fridays (42.5 hours per week) and 1 in 3 Saturdays (7.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus.
Working Rota:
Early 5.50am to 2.50pm, Middle 8.00am to 5.00pm, Late 10.00am to 7.00pm. All with an unpaid 60 minute lunch break.
Bonus:
Bonus is paid quarterly upon reaching pre-set targets.
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