Picturehouse Sales Associate

2 days ago


Epsom, Surrey, United Kingdom Cineworld Cinemas Ltd Full time
Job Title: Picturehouse Sales Associate

We are looking for passionate seasonal staff to join our team at Epsom Picturehouse, a beautiful new 6 screen cinema in the heart of Epsom town Centre. We show a wide range of blockbuster, arthouse, foreign language, and classic films.

The successful candidate will have flexibility in their availability between December and February, with evening and weekend work required.

Main Responsibilities:
  • Promotion and sale of tickets, retail, alcohol, food, and memberships
  • Cash handling and operating point-of-sale systems
  • Ushering and piracy prevention
  • Compliance with Health and Safety regulations and Food Safety Standards
  • Preparing and serving café food
Key Duties:Customer Service
  • Deliver excellent customer service through individuality and engaging guests throughout their journey to maximise enjoyment and encourage repeat visits
  • Maintain inviting dwell areas and follow correct ticket verification procedures
  • Respond to verbal customer complaints/queries immediately and provide information on film start and finish times, film synopsis, and film classification
Product Knowledge and Sales
  • Be knowledgeable of current promotions and raise customer awareness
  • Ensure sales accuracy by processing transactions, memberships, and discounts correctly and in line with the policy
  • Promote the benefits of Membership during every transition and using suggestive selling to offer better value and enhance the customer experience
Health & Safety
  • FOLLOW ALL HEALTH & SAFETY POLICIES WITH A SPOT IT, SORT IT APPROACH
  • Work efficiently using all pieces of equipment (you have been trained on) correctly and with care
  • Inform management immediately of any breaches or issues within Health & Safety

This role is an exciting opportunity to work in a fast-paced environment and contribute to providing an exceptional customer experience. If you have the skills and passion to deliver this standard, we would love to hear from you.

Estimated Salary: £11.95 per hour. With your skills and experience, you could earn up to £13.50 per hour based on overtime opportunities.

We pride ourselves on being one of the UK's leading cinema chains, offering a unique and welcoming atmosphere for our customers. Our cinemas showcase a diverse range of films, including blockbuster releases and independent productions. As a member of our team, you'll have the opportunity to work in a dynamic and fast-paced environment, contributing to delivering exceptional customer experiences.

We're committed to investing in our staff, providing training and development opportunities to help you grow and succeed in your career. Whether you're just starting out or looking for a new challenge, we're confident that you'll find a rewarding and enjoyable working experience with us.



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