Ophthalmic Care Coordinator
3 weeks ago
Job Title – Waiting List Coordinator
Location – Glasgow City Centre (Office Based)
Hours – Full Time 40 hours (Will be required to work rotational Saturdays)
Salary- £23, per annum
At Optical Express, we pride ourselves on delivering exceptional patient care and service. Our team of dedicated professionals work together to provide a high-quality service that meets the needs of our patients.
We are seeking a highly organized and efficient Waiting List Coordinator to join our team. The successful candidate will be responsible for assisting the multi-professional team in the provision of a quality service, including the administration of the department, booking of appointments/surgery, coordination of the care pathway and management of waiting lists.
Main Duties and Responsibilities
- Work with the Administration Manager to schedule all incoming referrals
- Liaise with MDT team, local services, patients etc. making and receiving phone calls to schedule patients' appointments
- Undertake all the administration required for patient appointments/surgery; booking on the system
- Support the management of waiting lists; involves adding patients to the waiting list, scheduling appointments and liaising with the relevant clinical staff
- Use and maintain records for all patients
- Liaise with professional and clinical staff within the service to discuss queries and action as required
- Respond to enquiries by telephone or visitors to the service. Offer information when requested and, where possible and appropriate, take action to respond to queries directly
- Undertake general office and clerical tasks, e.g. taking calls, processing referrals, scanning and photocopying
- Undertake other duties as necessary to support the smooth running of the service and as requested by your manager
- To be the first point of contact for all telephone calls and enquiries
We offer a supportive and collaborative work environment, with opportunities for professional development and growth. If you are a motivated and organized individual who is passionate about delivering exceptional patient care, we would love to hear from you.
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