Customer Service Apprentice

1 month ago

Chester, Cheshire, United Kingdom Direct Line Group Full time
About the Role

We are seeking a highly motivated and enthusiastic Customer Service Apprentice to join our team at Direct Line Group. As a Customer Service Apprentice, you will play a vital role in providing exceptional customer service and support to our customers.

Key Responsibilities
  • Support the day-to-day running of our state-of-the-art technology centre
  • Assist in facilitating training sessions and events
  • Maintain quality assurance within the centre, adhering to IMI and regulatory body requirements
  • Accurately record training attendance, evaluations, and participant feedback
  • Provide administrative support for training programs, including document preparation and data entry
  • Coordinate logistics for motor vehicle repair training sessions, including scheduling, venue arrangements, and participant communication
  • Schedule training courses
What We Offer

We offer a comprehensive training program, which includes on-the-job practical skills and theoretical knowledge from off-the-job learning. You will be paired with a dedicated mentor who will support your training on site every step of the way.

You will attend online and face-to-face learning support sessions, which will take place at our site. There is an End-Point-Assessment for this apprenticeship, where you will be required to demonstrate your knowledge, skills, and behaviours.

Requirements
  • A*-G (9-1) GCSE (or equivalent) in Maths and English, which you'll need to be able to evidence
  • Applicants need to have lived in the UK for the last 3 years
Benefits

We offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working. Core benefits include:

  • 9% employer contributed pension
  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
  • 22 days holiday (rising by 1 each year to 25) + bank holidays and option to buy or sell up to 5 days
  • Additional optional Health and Dental insurance
  • Employee discounts and cashback
  • Plus many more
Working Hours and Location

All of our Auto Services Apprenticeships are 100% site based, and you would be expected to be able to work from your home site 5 days per week. Hours and shifts can vary depending on your site location but will often include an early start.

We recognise and embrace people that work in different ways, so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.

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