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    3 weeks ago

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    Job OverviewDeputy Helpline ManagerWe are seeking a dedicated and empathetic Deputy Helpline Manager to join our team at Brook Street UK. As the Deputy Manager, you'll play a crucial role in supporting the helpline, providing essential assistance to service users and their carers in Birmingham and Solihull.About the Helpline:The Helpline Service offers a...

Deputy Helpline Manager Position

1 month ago

Birmingham, Birmingham, United Kingdom Brook Street UK Full time
About the Role

We are seeking a dedicated and empathetic Deputy Helpline Manager to join our team at Brook Street UK. As a key member of our mental health support team, you will play a crucial role in supporting our helpline service, providing essential assistance to service users and their carers in Birmingham and Solihull.

About the Helpline

Our Helpline Service offers a lifeline to individuals experiencing psychological distress and mental health crises. You will collaborate closely with healthcare professionals, community organisations, and statutory services to reduce the burden on A&E departments and the police. Our aim is to create a compassionate and supportive environment where everyone feels heard and understood.

Key Responsibilities
  • Provide guidance and support to Helpline Intervention workers and dedicated volunteers, ensuring the smooth operation of our Helpline Service.
  • Ensure a member of the management team is always present to maintain service continuity, operating 7 days a week from 9 am to 11 pm.
  • Work closely with the service manager to uphold contractual requirements, aligning our operations with the charity's Vision and Values, Operating Policy, and relevant legal standards.
  • Show empathy and compassion to callers, understanding their needs and providing appropriate interventions.
Requirements
  • Experience in a similar role is essential.
  • Strong supervisory and team-leading skills.
  • Effective communication and performance management abilities.
  • Self-motivation and resilience.
  • Understanding of regulatory requirements.
  • Full flexibility to work a varied shift pattern.
  • Be a driver with access to your own vehicle.
  • Experience of managing and compiling rotas.