Senior Technical Delivery Engineer
1 month ago
We are seeking an experienced **Senior ICT Field Support Engineer** to join our team at SCC.
The successful candidate will have a strong background in IT hardware and software support, with excellent diagnostic and problem-solving skills.
**About the Role:
This is a field-based position, covering the Livingston area (including Fife, Perth and Dundee), and the salary for this role is £45,000 - £60,000 per annum, depending on experience.
As a Senior ICT Field Support Engineer, you will be responsible for providing technical support to customers at their premises, ensuring that all issues are resolved efficiently and effectively.
**Key Responsibilities:
- Provide technical support to customers at their premises, resolving hardware and software issues as required.
- Collaborate with internal teams to ensure seamless delivery of services to customers.
- Contribute to the development and implementation of technical solutions to improve customer satisfaction.
- Maintain accurate records of customer interactions, including incident management and resolution.
**Requirements:
- Strong background in IT hardware and software support, with excellent diagnostic and problem-solving skills.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
**What We Offer:
- Competitive salary
- Large company benefits package
- Company van
- Broad flexible benefits scheme
- 2 paid-for volunteering days a year
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