Senior Technical Delivery Engineer

1 month ago


Livingston, West Lothian, United Kingdom SCC Full time

We are seeking an experienced **Senior ICT Field Support Engineer** to join our team at SCC.

The successful candidate will have a strong background in IT hardware and software support, with excellent diagnostic and problem-solving skills.

**About the Role:

This is a field-based position, covering the Livingston area (including Fife, Perth and Dundee), and the salary for this role is £45,000 - £60,000 per annum, depending on experience.

As a Senior ICT Field Support Engineer, you will be responsible for providing technical support to customers at their premises, ensuring that all issues are resolved efficiently and effectively.

**Key Responsibilities:

  • Provide technical support to customers at their premises, resolving hardware and software issues as required.
  • Collaborate with internal teams to ensure seamless delivery of services to customers.
  • Contribute to the development and implementation of technical solutions to improve customer satisfaction.
  • Maintain accurate records of customer interactions, including incident management and resolution.

**Requirements:

  • Strong background in IT hardware and software support, with excellent diagnostic and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

**What We Offer:

  • Competitive salary
  • Large company benefits package
  • Company van
  • Broad flexible benefits scheme
  • 2 paid-for volunteering days a year


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