Beauty Expert

2 weeks ago


Bicester, Oxfordshire, United Kingdom Charlotte Tilbury Full time
Job Title: Beauty Expert

As a key member of the Charlotte Tilbury team, you will be responsible for delivering exceptional makeup artistry and customer service in our retail stores. Your primary goal will be to promote and create makeup magic, while representing the brand's values and customer base.

Key Responsibilities:
  • Strive to achieve and exceed personal sales goals, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
  • Create brand awareness through the sharing and demonstration of product knowledge
  • Seat customers for makeup services and provide exceptional customer service
  • Demonstrate entrepreneurial spirit within company guidelines
  • Work collaboratively to achieve and exceed team and counter goals
  • Introduce new product launches and consistently promote the Tilbury Touch to customers
Customer Service:
  • Lead by example to promote exceptional customer service and the Tilbury Touch
  • Deal with customer queries and achieve positive outcomes
  • Seat customers for makeup services and provide personalized experiences
  • Work quickly and accurately in time-pressured conditions
  • Extend exceptional customer service beyond the in-store experience
Team Work:
  • Assist in the execution of events and meet booking and sales goals
  • Demonstrate a positive and cooperative approach towards work and colleagues
  • Contribute to individual and team development plans through constructive feedback
  • Maintain high standards of timekeeping and ensure team efficiency
Operations:
  • Ensure the counter is 'customer ready' from open to close of business
  • Maintain excellent counter hygiene standards and assist with inventory management
  • Adhere to company cash loss prevention procedures and security policies
  • Implement visual merchandising and new launch displays as directed by management
Requirements:

You will have:

1-2 years of cosmetic artistry experience

1-2 years of clienteling/sales experience


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