Credit Controller
3 weeks ago
We are seeking a highly skilled Credit Controller to join our team at Tunstall Healthcare. As a Credit Controller, you will play a crucial role in ensuring the timely and effective collection of all debts and customer payments.
Key Responsibilities- Manage and chase outstanding debts via telephone, email, and letter.
- Ensure cash collection targets are achieved.
- Develop and maintain customer relationships.
- Liaise with all departments to ensure disputes are resolved within a timely manner and in line with company guidelines.
- Customer account reconciliations.
- Maintain and manage accurate Sales Ledger accounts to ensure debtor balances are correct.
- Ensure prompt action is given to customer correspondence to ensure customer satisfaction.
- Making sure our systems are always fully updated to ensure visibility on all accounts.
- Set up customer accounts in accordance with company policy and procedures.
- Ledger reviews with the AR Team Leader.
- Special projects and other ad hoc duties as requested by the AR Team Leader.
- Previous credit control experience is essential.
- Ability to establish and maintain good customer relationships, both internally and externally at all levels.
- Ability to reconcile complex accounts.
- Strong IT skills with efficient knowledge of Microsoft Word, Excel, and Outlook as well as financial/CRM systems.
- Excellent verbal and written communication skills.
- Calm, confident manner to handle potentially uncomfortable conversations.
- High attention to detail and a strong focus towards accuracy.
- The ability to manage workload efficiently, working towards targets, and agreed timescales.
- The ability to make decisions in accordance with company policy and procedure.
- Team player with a flexible approach, particularly during the company's quarter and year-end accounting periods.
- Competitive salary.
- Hybrid working.
- 25 days holiday + bank holidays.
- Holiday purchase scheme.
- Contributory pension.
- Volunteer day to support a cause you are passionate about.
- Dedicated 24/7 employee benefits platform 'Verlingue' that include things like: free eye tests, cycle to work scheme, retail discounts.
- EAP WeCare service - including a 24/7 online GP and mental health counselling service.
- Subsidised on-site canteen.
- Free car parking.
- Boost your learning and growth through access to a Talent Library with over 800 courses.
- A warm and welcoming team environment and a chance to build a rewarding career.
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