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Retail Supervisor

2 months ago

West Bromwich, Sandwell, United Kingdom Utilita Energy Full time £35,094
Job Title: Retail Supervisor

We are seeking a highly motivated and customer-focused Retail Supervisor to join our team at our West Brom Retail Hub. As a Retail Supervisor, you will be responsible for providing exceptional customer service, managing customer inquiries, and promoting energy efficiency tips and tricks to our valued customers.

Key Responsibilities:
  • Provide excellent customer service through face-to-face interactions, live chat, and phone support
  • Manage customer inquiries and resolve issues in a timely and professional manner
  • Promote energy efficiency tips and tricks to customers and encourage them to reduce their energy consumption
  • Work towards sales and service goals, including targets and KPIs
  • Collaborate with local charities and organizations to make a positive impact in the community
What We Offer:
  • A competitive salary and bonus scheme
  • Opportunities for career progression and professional development
  • A comprehensive benefits package, including 25 days annual leave, health care scheme, and employee assistance programme
  • Access to our partnered Unmind App for mental wellbeing support
  • A pension scheme with employer contributions
About Us:

Utilita Energy is a leading energy supplier in the UK, committed to providing innovative and sustainable energy solutions to our customers. We are proud to have been ranked in the UK's top 40 'Best Workplace for Development' 2024 awards.

We are dedicated to educating our customers on the cleanest and greenest ways to use energy, and our commitment to sustainability is unmatched. Join our team and be part of a company that is making a positive impact in the community and the environment.