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Service Support Specialist

2 months ago

Gloucester, Gloucestershire, United Kingdom Anderson Recruitment Full time

Job Title: Service Support Coordinator

Job Type: Full-time

Company: Anderson Recruitment

Location: Quedgeley

Job Description:

We are seeking a highly motivated and organized Service Support Coordinator to join our team at Anderson Recruitment. As a Service Support Coordinator, you will play a crucial role in ensuring the smooth operation of our equipment maintenance services.

Key Responsibilities:

  • Coordinate and schedule equipment breakdowns and repairs to ensure timely completion and minimize downtime.
  • Manage and respond to customer inquiries and requests in a timely and professional manner.
  • Assist in the management of inventory and parts ordering to ensure efficient service delivery.
  • Collaborate with the service team to ensure seamless communication and coordination.
  • Provide exceptional customer service and support to ensure customer satisfaction.

Requirements:

  • Previous experience in a customer-facing role, preferably in a technical or equipment maintenance environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.