Service Delivery Manager

1 week ago


Hounslow, United Kingdom Look Ahead Care Support and Housing Full time
Job Overview

We are seeking a highly skilled and motivated Team Leader to join our Young People service in Hounslow.

Salary: £32,922.00 per annum, working 40 hours per week.

The successful candidate will be responsible for leading and developing the skills of the team, ensuring that Key Performance Indicators (KPIs) required as part of the Contract are met and recorded correctly.

Key Responsibilities:

  • Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
  • Deliver effective supervision and team meetings with staff
  • Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
  • Ensure that KPIs required as part of the Contract are met and recorded correctly
  • Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch

About You:

  • A belief in young people, their potential to grow, succeed and thrive independently given the right support
  • A passion for supporting young people to reach their potential, a 'can do' attitude, and a willingness to get stuck in
  • A strong Customer focus and commitment to putting Customers' interests and voices at the heart of all aspects of provision
  • An outcomes focus and approach to working
  • Strong self-awareness and commitment to acting as a positive role model
  • A commitment to non-discriminatory practice and to promoting equality and diversity
  • A commitment to acting as a corporate parent in all aspects of practice where applicable
  • A commitment to effective joint working with partners to meet Customers needs
  • A strong sense of personal accountability

Requirements:

  • Educated to degree level or equivalent
  • Desirable: Other relevant professional memberships and/or specialist qualifications


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