Atlassian Technical Expert

1 month ago


Leeds, Leeds, United Kingdom Virgin Media Full time

We are seeking an experienced Atlassian Technical Expert to join our Quality & Control team. The successful candidate will be responsible for providing technical support, configuration, and troubleshooting for our Atlassian Data Centre platforms.

The ideal candidate will have prior experience in a technical support role or in managing complex technical projects involving Atlassian Data Centre products. Strong knowledge of Atlassian Data Centre administration, configuration, and troubleshooting is essential.

The successful candidate will work closely with the Atlassian Solution Architect and other team members to ensure the optimal performance, availability, and security of our platforms. They will also be responsible for monitoring and reporting on the health, performance, and usage of our platforms, and proactively identifying and resolving potential problems.

The role will involve collaborating with various teams and stakeholders who depend on our products, and understanding their needs and expectations. The successful candidate will also be responsible for staying current with product releases and vulnerability patches, and applying them in a timely manner.

Key Responsibilities:

  • Provide technical support and root cause analysis for issues related to our Atlassian Data Centre platforms
  • Configure and maintain our Data Centre platforms, ensuring they adhere to architectural principles and cost guidelines
  • Monitor and report on the health, performance, and usage of our platforms
  • Collaborate with various teams and stakeholders who depend on our products
  • Stay current with product releases and vulnerability patches

About Us:

Virgin Media O2 is a leading telecommunications company that offers a range of services including broadband, TV, and mobile. We are committed to delivering excellent customer service and providing innovative solutions to our customers.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.



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