Atlassian Technical Expert

4 weeks ago


Leeds, Leeds, United Kingdom Virgin Media Full time

We are seeking an experienced Atlassian Technical Expert to join our Quality & Control team. As a key member of our team, you will be responsible for delivering and maintaining best-in-class solutions utilising Atlassian platforms that enable our employees to collaborate, communicate, and innovate.

The ideal candidate will have prior experience in a technical support role or in managing complex technical projects involving Atlassian Data Centre products. Strong knowledge of Atlassian Data Centre administration, configuration, and troubleshooting is essential.

Key responsibilities will include:

  • Providing technical support and root cause analysis for issues related to our Atlassian Data Centre platforms, including Jira, Confluence, Crowd, and multiple specialist plugins.
  • Configuring and maintaining our Data Centre platforms, ensuring they adhere to architectural principles and cost guidelines.
  • Monitoring and reporting on the health, performance, and usage of our platforms, and proactively identifying and resolving potential problems.
  • Collaborating with various teams and stakeholders who depend on our products, and understanding their needs and expectations.
  • Staying current with product releases and vulnerability patches, and applying them in a timely manner.
  • Owning, developing, and managing the technical product backlog and roadmap.
  • Line management of contingent Atlassian developer resources.
  • Delivering complex configuration changes via contingent developer resources.
  • Assisting in testing and deploying new features, enhancements, and integrations for our platforms.

We are an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape.

We'd love you to bring experience with Atlassian SAAS products and a strong hold on SCRUM, including Standups, Sprint Planning, and Waterfall delivery methodologies.

Our goal is to celebrate our people, their lives, and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.



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