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Service Advisor

2 months ago

Basingstoke, Hampshire, United Kingdom Pybus Recruitment Ltd Full time
{"h3": "Job Summary", "p": "We are seeking a highly motivated and organized Service Advisor to join our team at Pybus Recruitment Ltd. As a Service Advisor, you will be responsible for delivering exceptional customer service, ensuring a high standard of workmanship, and supporting continuous process improvement.

", "ul": [{"li": "Greet customers cheerfully and attend to their requirements promptly."}, {"li": "Obtain and record full customer/vehicle details and accurate description of work to be carried out."}, {"li": "Liaise with the Senior Service Advisor/Service Manager on the progress of vehicles in the Workshop."}, {"li": "Inform customers of any delay in completion."}, {"li": "Maintain the Workshop loading system."}, {"li": "Inform customers of any work which it has not been possible to carry out and arrange future appointment for completion."}, {"li": "Prepare both cash and account invoices."}, {"li": "Present cash customers with an invoice and receive payment before the vehicle is removed from the premises."}, {"li": "Deal with customer queries and complaints."}, {"li": "Ensure that information required for Warranty items is recorded on the Job Card."}, {"li": "Liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings."}, {"li": "File Job Cards and other documentation."}, {"li": "Help achieve sales targets as set out by the Aftersales Service Manager."}], "h3": "Requirements", "ul": [{"li": "Motor Trade experience is essential."}, {"li": "Strong Customer Service/Administrative experience."}, {"li": "Motivation to progress into a more senior role with greater responsibilities."}, {"li": "Flexible approach and a positive attitude."}, {"li": "Excellent communication skills."}, {"li": "Experience in a selling/customer service environment."}, {"li": "Full driving licence."}, {"li": "Evidence of Right to Work in the UK."}]}