Head of Enterprise Application Support and Maintenance
3 weeks ago
We are looking for a skilled Head of Enterprise Application Support and Maintenance to join our team at Opus Recruitment Solutions. This role involves overseeing the support and maintenance of all enterprise applications, ensuring their optimal performance and availability.
The successful candidate will have a strong technical background and experience in managing and mentoring teams. They will apply ITIL best practices to lead and manage incident and problem management processes, ensuring that issues are addressed within SLAs.
This role requires a deep understanding of ITIL frameworks, particularly in incident management, problem management, and service operations. You will work closely with the Information Systems Director to align application support strategies with the broader IT and business goals.
The estimated salary for this position is around £60,000-£70,000 per annum, depending on location and experience.
Key Responsibilities:
- Oversee the daily operations of application support for enterprise software solutions.
- Manage incident resolution, problem management, and root cause analysis.
- Collaborate with the Information Systems Director to align application support strategies.
- Apply ITIL best practices to lead and manage incident and problem management processes.
- Ensure the team consistently meets or exceeds service delivery expectations.
Required Skills and Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field.
- 5 years in an application support or technical leadership role.
- Strong understanding of ITIL frameworks.
- Extensive experience managing and mentoring teams.
- Strong technical background with hands-on experience supporting enterprise applications.
- Excellent problem-solving and troubleshooting abilities.
- Exceptional communication and interpersonal skills.
- Experience with Dynamics 365.
Benefits:
- 25 Days holidays + the option to buy further annual leave.
- Flexible working.
- Savings at 500+ outlets (Healthcare, Gym Discounts, Savings on Holidays, Retail).
- Pension Scheme with Life Assurance: Starts at 4% and matched by the client up to 10%.
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